Kim Musser
Wake Forest
Summary
General Merchandise Manager with a 20 Year career that has been distinguished by career advancement and store recognition due to great customer service, positive vendor relations & sales. Transferring retail experience to a path in healthcare has allowed me to become detail-oriented Patient Service Representative with outstanding treatment knowledge and stellar communication skills. Successful at coordinating between patients and professionals and offering comprehensive patient education. Committed to organization and time management.
Overview
4
4
years of professional experience
Work History
Patient Service Coordinator
Novant Health/Primary Care Partners
11.2021 - Current
- Demonstrate strong problem-solving skills, resolving scheduling issues.
- Maintained updated knowledge through continuing education and training.
- Completed Opening and Closing of clinic as required by Novant Health.
- Communicated with patients regarding insurance benefits and payment options effectively.
- Coordinated patient appointments and managed scheduling for efficient clinic operations.
- Processed patient information and maintained accurate electronic health records.
- Assisted medical staff with patient inquiries and provided timely responses.
- Facilitated communication between patients and healthcare providers for optimal care.
- Educated patients on services offered and guided them through the registration process.
- Managed daily administrative tasks to support smooth clinic workflows.
- Collaborated with team members to enhance patient satisfaction and service delivery.
- Answered telephone calls to schedule appointments and answer patient questions.
- Coordinated insurance authorizations, collected co-payments and resolved discrepancies.
- Resolved customer service issues in a timely manner according to established policies.
- Coordinated the release of medical records to third parties upon request.
- Adhered to HIPAA regulations when handling confidential patient information.
- Balanced and reconciled cash drawer daily to maintain department's financial accuracy.
- Managed the flow of incoming calls from patients and other healthcare providers.
- Ensured all patient forms were completed properly before submitting them for processing.
- Ensured medical records were accurately updated with patient information.
- Communicated financial obligations to patients and collected fees at time of service.
Education
BACHELOR OF ARTS - Business Management
CONCORD COLLEGE
Athens, WV05-1999
Skills
- Store operations
- Buying
- Marketing
- Merchandising
- Sales
- Accounts receivable
- Customer service
- Inventory management
- Filing
- Scheduling
- Personnel management
- Payroll management
- Business management training
- Insurance verification
- Appointment scheduling
- HIPAA compliance
- Time management
- Team collaboration
- Effective communication
- Problem solving
- Financial transactions
- Patient registration
- Patient confidentiality
- Health insurance knowledge
- Registration management
- Customer follow-up
- Payment processing
- Multitasking and organization
- Phone and email etiquette
Awards
University Stores Employee of the Year 2007-2008
Business Partnerships
- NACS - National Association of College Stores
- ICBA - Independent College Bookstore Association
- CSANC - College Stores Association of North Carolina
Timeline
Patient Service Coordinator
Novant Health/Primary Care Partners
11.2021 - Current
BACHELOR OF ARTS - Business Management
CONCORD COLLEGE