Kim Michel
Winston-Salem
Summary
Customer-focused professional with extensive experience in multi-state HR support, recruiting, senior living administration, and high-volume customer interaction. Known for strong communication, issue resolution, and the ability to build trust with employees, residents, patients, and customers. Brings a calm, professional presence and excels in fast-paced environments requiring accuracy, empathy, and organization.
Customer-focused administrative and HR professional with experience in scheduling, front desk operations, multi-state HR support, and high-volume customer interaction. Strong communicator skilled in resolving issues, coordinating appointments, and maintaining accurate documentation.
Overview
14
14
years of professional experience
1
1
Certification
Work History
HR Generalist / Corporate Recruiter
Allen Industries
Multi-State (FL, OH, AZ, NC)
11.2021 - Current
- Provide HR support and customer service across seven locations.
- File and manage all workers' compensation claims through closure.
- Coordinate onboarding, new-hire scheduling, and employee communication.
- Maintain accurate documentation and ensure compliance with policies.
- Resolve employee concerns with professionalism and timely follow-up.
- Build strong relationships with employees and leadership teams.
- Facilitated recruitment processes by screening candidates and conducting initial interviews.
- Developed and implemented onboarding programs to enhance new hire integration.
- Managed employee relations issues, providing guidance and support for conflict resolution.
- Maintained personnel records and statistical data to establish accuracy and compliance with applicable regulations.
- Facilitated smooth onboarding processes for new hires, leading to faster integration into the workplace culture.
- Ensured compliance with federal, state, and local labor laws through regular audits and policy updates.
- Fielded employee inquiries related to insurance, pension plan, vacation, sick leave and employee assistance.
- Enhanced employee satisfaction by implementing streamlined HR policies and procedures.
- Collaborated with department managers to identify staffing needs and create strategic recruiting plans.
- Resolved employee disputes with empathy and professionalism, maintaining harmonious work environment.
- Streamlined recruitment processes for efficiency, reducing average hiring time significantly.
- Assisted with writing job postings and job descriptions for boards.
Executive Director
Heritage Woods Senior Living
Winston-Salem, NC
06.2018 - 11.2021
- Led daily operations, customer service, and staff development.
- Resolved resident and family concerns with empathy and professionalism.
- Managed scheduling, documentation, and regulatory compliance.
- Improved satisfaction and operational performance through strong communication.
Resort Manager
Equity LifeStyle Management
Advance, NC
10.2017 - 06.2018
- Delivered exceptional service to guests and nationwide members.
- Managed front desk flow, scheduling, and issue resolution.
- Increased customer satisfaction and membership engagement.
Assisted Living Administrator / Property Manager
Providence Place
High Point, NC
01.2012 - 01.2018
- Supported residents and families with daily needs and concerns.
- Managed leasing, scheduling, and customer communication.
- Ensured compliance, safety, and high-quality service.
- Additional Experience: Senior Property Manager - Property Manager/Office Manager - Patient/Financial Counselor
Education
Bachelor of Science - Business Management / Marketing
Purdue University
Winston-Salem, NC01-2011
Skills
- Customer Service & Support - Issue Resolution - Scheduling & Coordination-Patient Support- Documentation- Relationship Building
- Multi-Line Phone Systems - Employee Relations
- Onboarding & Orientation - Documentation & Reporting - Front Desk Operations
- Relationship Building - HRIS/ATS Systems - Confidentiality & Compliance
- Employee relations
- Records management
- Internal investigations
- Workers compensation
- Policy implementation
- Team collaboration
Certification
- Assisted Living Administrator (NC DHHS) - Notary Public (NC)
- Assisted Living Administrator - Notary Public
Languages
English
Full Professional
Timeline
HR Generalist / Corporate Recruiter
Allen Industries
11.2021 - Current
Executive Director
Heritage Woods Senior Living
06.2018 - 11.2021
Resort Manager
Equity LifeStyle Management
10.2017 - 06.2018
Assisted Living Administrator / Property Manager
Providence Place
01.2012 - 01.2018
Bachelor of Science - Business Management / Marketing
Purdue University