Kim Ghee
Raleigh
Summary
Well-organized professional backed by leadership, medical reception, and customer service experience. Able to provide timely and accurate data to ensure reimbursement for patient services. Communicate effectively with clients, internal staff, providers, and insurance payers to support the billing process. - Encourage high performance work cultures through leading by example. - Articulate information in a clear and concise manner and maintain high standards of integrity. - Support the unit, department, and organization, and work with others to accomplish goals. - Manage time and priorities in multi-task situations and remain flexible in changing environments. - Effectively apply critical thinking to solve unanticipated issues. - Communication Platforms – MS Teams, Zoom. - Microsoft Office Applications – MS Excel, MS Word, MS PowerPoint, MS Outlook | Type 30 WPM.
Overview
36
36
years of professional experience
Work History
Home Health Caregiver
Home Instead
08.2024 - Current
- Led comprehensive patient care plans to ensure optimal health outcomes.
- Mentored junior caregivers in best practices and patient interaction techniques.
- Improved home care processes by implementing efficient daily routines.
- Coordinated with healthcare professionals to deliver personalized care solutions.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Assisted patients with daily living activities, improving their overall quality of life.
- Performed light housekeeping duties to maintain a clean, safe, and organized living space for patients.
- Provided emotional support, promoting positive mental health for patients.
Head Baker
Harris Teeter
03.2022 - 08.2024
- Identified customer needs, provided resolutions to problems, and followed established procedures.
- Maintained an inviting atmosphere and built strong relationships to ensure customer satisfaction.
- Oversaw daily production schedules, ensuring timely delivery of high-quality baked goods.
- Trained and mentored junior bakers, fostering a culture of skill development and teamwork.
- Streamlined inventory management processes to reduce waste and optimize resource usage.
- Maintained detailed records of production outputs daily, allowing for proactive adjustments as needed to meet demand fluctuations swiftly.
- Increased customer satisfaction by consistently delivering high-quality baked goods and maintaining a clean, organized work environment.
- Trained new staff on bakery operations and safety protocols.
- Operated ovens, mixers, and other bakery equipment with precision and care.
- Ensured compliance with food safety standards during food preparation and storage.
- Checked expiration dates and rotated products to verify freshness and avoid spoilage.
- Prepared fresh baked goods daily, ensuring consistent high-quality products for customers.
- Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.
- Maintained a visually appealing and well-stocked bakery display, leading to increased sales.
Lead Supervisor / Customer Service
Sam's Club
01.2020 - 02.2023
- Developed and implemented HR policies and procedures to support business goals and exceeded sales targets.
- Maintained a customer focused, team-oriented environment by building effective relationships and providing guidance and support to employees.
- Responded to and handled customer requests and complaints in a timely, professional manner.
- Worked as part of team and led by example to ensure a positive atmosphere.
Overnight Stocker and Receiver
Walmart
02.2018 - 01.2020
- Received and organized incoming stock, ensuring accurate placement within inventory systems.
- Conducted regular inventory checks, identifying discrepancies and facilitating timely resolution.
- Trained new staff on safety protocols and efficient stocking procedures to enhance overall productivity.
- Collaborated with management to streamline receiving processes, improving shipment handling efficiency.
- Improved store efficiency by accurately stocking shelves and maintaining product organization overnight.
- Provided backup support at checkout lanes during high-volume periods to minimize customer wait times during overnight hours.
- Reduced out-of-stock incidents by promptly unloading delivery trucks and efficiently sorting received goods.
Medical Receptionist / Customer Service
Nassau Road Medical / Dental Office
07.1989 - 10.2017
- Answered incoming phone calls, responded to inquiries, scheduled appointments, and liaised with medical and private health funds.
- Greeted patients and assisted with completing necessary forms and documents.
- Processed billing and payments using medical software and adhered to HIPAA guidelines.
- Ordered office and clinical supplies and faxed, scanned, filed, and mailed documentation.
- Kept lobby clean and organized and maintained a welcoming atmosphere.
Education
Associate of Science Degree - Medical Billing and Coding
Ultimate Medical Academy
01.2024
Skills
- Medical Billing
- Accounts Receivable
- Collections
- Co-Pay
- Deductibles
- Co-Insurance
- EOBs
- Revenue Cycle Management
- Posting Payments
- Government (Medicare & Medicaid)
- Third Party Payers
- Electronic Health Records (EHR)
- Electronic Medical Records (EMR)
- Managed Care (HMO
- PPO
- POS)
- Workers Compensation
- Insurance Verification
- Insurance Claim Processing
- CMS 1500
- CMS 1450 (UB-04)
- Front Office Operations
- Medical Office Procedures
- Scheduling
- Medical Terminology
- Anatomy & Physiology
- HIPAA Compliance
- Medical Coding (ICD-10-CM
- HCPCS
- CPT)
Timeline
Home Health Caregiver
Home Instead
08.2024 - Current
Head Baker
Harris Teeter
03.2022 - 08.2024
Lead Supervisor / Customer Service
Sam's Club
01.2020 - 02.2023
Overnight Stocker and Receiver
Walmart
02.2018 - 01.2020
Medical Receptionist / Customer Service
Nassau Road Medical / Dental Office
07.1989 - 10.2017
Associate of Science Degree - Medical Billing and Coding
Ultimate Medical Academy
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