Paul Junior
Midland
Summary
Quality-focused Supervisor offering over 34 years of field service experience. Detail-oriented and proactive with diligent and focused approach to managing projects, reviewing work and coordinating call responses. Maintains strong internal and customer focused relationships for maximum effectiveness. Dedicated to continuous process improvements with results-oriented history of achieving solid success through exceptional attention to detail. Known for strong leadership and mentoring skills.
Overview
35
35
years of professional experience
Work History
Field Service Supervisor
IGT Global Solutions Corporation
06.2006 - Current
- Monitored work performance and quality to maintain standards.
- Coordinated repairs and maintenance actions for fleet equipment.
- Reduced time to complete service calls and expertly retained key customers.
- Installed and provided technical support for equipment.
- Led team of up to 10 or more service technicians in field activities.
- Facilitated communication between office personnel and customers.
- Checked safety practices and integrity of PPE.
- Spearheaded process improvement initiatives to reduce service costs.
- Maintained schedule of a high volume of service calls.
- Utilized proper tools and materials to adhere to safety guidelines.
- Monitored equipment, tools and system upgrades to compile data into detailed reports for upper management.
- Efficiently assisted service technician with problematic transactions to maintain customer satisfaction and quickly rectify issues.
- Monitored safety compliance to maintain strict standards and protect team members from harm.
- Monitored daily progress and work quality to provide guidance and direction to technical team.
- Enhanced customer satisfaction ratings by motivating team members to strengthen quality and increase productivity.
- Optimized supply levels to keep stock within ideal parameters for expected needs.
- Supervised team of technicians to complete work on time and to company standards.
- Scheduled and oversaw maintenance, repair and installation activities.
- Created and maintained daily and weekly reports for upper management.
- Kept watchful eye on equipment inventories, optimizing work readiness and aligning supplies with specifications for each job.
- Monitored priorities and liaised between maintenance team and management, delegating tasks to complete on time.
- Managed efficient teams of up to 20+ employees.
Marketing Representative
Gtech Corporation
10.1994 - 06.2006
- Coordinated with sales and operational teams to verify alignment of marketing initiatives with company goals.
- Developed marketing materials, collaborating with colleagues to maintain consistent brand voice.
- Attended industry events and trade shows to promote brand and build relationships with potential retailers.
- Responded to retailer inquiries promptly and professionally to increase customer satisfaction.
- Determined retailers' needs and provided brand awareness and recommendations to fulfill requirements.
- Created and launched campaigns across digital and traditional channels to drive sales.
- Distributed advertising and marketing collateral to store locations.
- Acquired, developed and frequently serviced over 50 new accounts.
- Strengthened outreach by coordinating events to maximize marketing initiatives.
- Conducted primary and secondary research to better understand customer needs and behaviors.
- Collaborated with cross-functional teams to develop and implement market research strategies.
- Developed questionnaires and facilitated focus group discussions.
- Devised data visualization dashboards to make complex data more accessible to stakeholders.
Field Service Technician and Team Lead
Gtech Corporation
10.1988 - 06.1994
- Managed on-site and off-site installation, repair, maintenance, and test tasks.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Followed safety procedures to avoid injuries in field.
- Operated hand tools and power equipment according to company safety procedures.
- Responded quickly to emergency maintenance requests for timely on-call support.
- Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
- Reviewed aspects of job upon completion to alleviate equipment failure and prevent callbacks.
- Maintained company field response vehicle stocked with repair and replacement parts.
- Attended numerous workshops and team meetings to maximize technical knowledge.
- Tested systems, noting issues and completing preventive maintenance.
- Tended to machines, troubleshot malfunctions and completed basic repairs to keep equipment fully functional and well-maintained.
- Worked with diverse types of weather and ground conditions.
- Demonstrated to customers proper methods for operating equipment after it had been installed.
- Maintained strong focus on safety and efficiency to provide comprehensive support to personnel performing skilled repairs.
- Liaised with internal departments to optimize productivity and efficiency.
Education
Technical Engineering Certificate - Technical Engineering
DeVry University
New Jersey06.1988
High School Diploma -
Harry S Truman High School
Bronx, NY06.1984
Skills
- Electrical Installations
- Customer Care
- Employee Engagement
- Technical Acumen
- Employee Scheduling
- OSHA Regulations
- Maintaining PPE
- Technical Support
- Operational Efficiency
- Local Area Network (LAN)
- Supplier Relations
- Scheduling Jobs
Photography and Videography
Over 20 years experience in photography and videography for special events. Skilled in applying a powerful blend of technology and creativity in capturing photos and shooting videos.
Timeline
Field Service Supervisor
IGT Global Solutions Corporation
06.2006 - Current
Marketing Representative
Gtech Corporation
10.1994 - 06.2006
Field Service Technician and Team Lead
Gtech Corporation
10.1988 - 06.1994
Technical Engineering Certificate - Technical Engineering
DeVry University
High School Diploma -
Harry S Truman High School
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