Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kim DeFranzo

Waxhaw

Summary

With over three decades of experience, I bring a unique blend of expertise in business development and healthcare management. Specializing in post-acute care services, servant leadership, and problem-solving, I have a proven track record of enhancing collaborative efforts and bridging communication gaps as a professional liaison. My strong organizational skills and strategic planning abilities enable me to effectively manage relationships and ensure smooth project execution, while my commitment to team success and adaptability in dynamic environments have been consistently recognized.

Overview

31
31
years of professional experience

Work History

Lead Clinical Rehabilitation Liaison

Carolinas Rehabilitation
01.2010 - Current
  • Lead referral management and Business Development team across NC and SC.
  • Achieved inpatient admission goals and budget targets.
  • Participated in Joint Commission and CARF survey preparations.
  • Interim Manager for Business Development 2023

Clinical Rehabilitation Liaison

Carolinas Rehabilitation
01.2006 - Current
  • Served the West territory, facilitating throughput and discharge planning.
  • Contributed to the opening of Carolinas Rehabilitation Mt Holly.

Utilization Review Case Manager

Community Health Network
01.2004 - 01.2006

Clinical Case Manager

Yale New Haven Hospital
01.2003 - 01.2004

Utilization Review Case Manager

Anthem Blue Cross Blue Shield
01.1998 - 01.2003

Labor and Delivery RN

Bridgeport Hospital
01.1997 - 01.1998

Staff and Charge Nurse

Yale New Haven Hospital
01.1994 - 01.1997

Education

Master of Healthcare Administration -

Walden University
01.2012

Bachelor of Science in Nursing - undefined

Fairfield University
01.1994

Skills

  • Effective leadership
  • Optimized resource usage
  • Established and achieved departmental objectives
  • Collaboration with administration and department leaders to improve patient access to inpatient rehab
  • Managed care coordination across various facilities
  • Improved alignment with acute care and rehab teams
  • Financial counseling collaboration to improve patient access
  • Engagement with CM leadership to streamline transportation to rehab
  • Collaborated with marketing strategist to develop service line collateral
  • Performance analysis and strategy development
  • Coordinated annual performance targets for Liaisons
  • Designed and executed patient-focused concierge service for workers' comp

Timeline

Lead Clinical Rehabilitation Liaison

Carolinas Rehabilitation
01.2010 - Current

Clinical Rehabilitation Liaison

Carolinas Rehabilitation
01.2006 - Current

Utilization Review Case Manager

Community Health Network
01.2004 - 01.2006

Clinical Case Manager

Yale New Haven Hospital
01.2003 - 01.2004

Utilization Review Case Manager

Anthem Blue Cross Blue Shield
01.1998 - 01.2003

Labor and Delivery RN

Bridgeport Hospital
01.1997 - 01.1998

Staff and Charge Nurse

Yale New Haven Hospital
01.1994 - 01.1997

Bachelor of Science in Nursing - undefined

Fairfield University

Master of Healthcare Administration -

Walden University

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Kim DeFranzo