Kim Breheny
Mooresville
Summary
Sales Associate with over five years of retail experience. Expertise in sales processing, retail merchandising, and team collaboration. Proven track record of exceeding sales targets and enhancing customer satisfaction through effective communication and product knowledge.
Overview
6
6
years of professional experience
Work History
Sales Associate
Wild Birds Unlimited
Huntersville
04.2020 - Current
- Maintained inventory by organizing products on shelves.
- Processed sales transactions accurately using point-of-sale systems.
- Educated customers about local bird species and feeding techniques.
- Conducted product demonstrations to showcase features and benefits.
- Collaborated with team members to improve store displays and layouts.
- Resolved customer inquiries and concerns with patience and care.
- Trained new associates on product knowledge and customer service skills.
- Helped customers find specific products, answered questions, and offered product advice.
- Greeted customers and provided exceptional customer service.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Handled customer complaints in a professional manner.
- Answered incoming telephone calls to provide store, products and services information.
- Worked with fellow sales team members to achieve group targets.
- Provided accurate information about products, prices and services.
- Maintained cleanliness of store environment including floors, windows, displays.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Built and maintained relationships with peers and upper management to drive team success.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Maintained up-to-date knowledge of store merchandise and policies.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Sold various products by explaining unique features and educating customers on proper application or usage.
- Processed transactions using a point-of-sale system.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Upsold additional items based on customer interests and needs.
- Demonstrated product features and benefits for customers' needs.
- Received and displayed product shipments on store retail shelves upon delivery.
- Attended weekly team meetings to review performance goals and objectives.
- Processed returns, exchanges, and refunds in accordance with company policies.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
- Described merchandise and explained use, operation and care.
- Placed special orders or called other stores to find desired items.
- Bagged or packaged purchases and wrapped gifts.
- Maintained records related to sales for store management.
- Assisted customers in selecting bird feeders and supplies.
Education
Associate of Applied Science - Business
County College of Morris
Randolph Township, NJ05-1988
Skills
- Point-of-sale transaction
- Inventory management
- Product demonstrations
- Customer education
- Sales processing
- Retail merchandising
Timeline
Sales Associate
Wild Birds Unlimited
04.2020 - Current
Associate of Applied Science - Business
County College of Morris