Kim Allen
Debbie Leonard Insurance Agency Inc
Timberlake
1
Certification
30
years of professional experience
Dedicated office manager with a strong track record in enhancing team productivity and maintaining compliance. Skilled in customer service, staff management, and workflow evaluation, contributing to improved operational effectiveness.
Work History
Office Manager/Insurance Agent
20 Years- Supervised staff, promoting teamwork and improving productivity levels.
- Evaluated workflow processes, identifying areas for improvement to enhance operational effectiveness.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Collaborated with underwriters to resolve discrepancies, enhancing communication between departments.
- Worked with claims adjusters and examiners to expedite processing in alignment with procedures.
- Responded to customer inquiries, providing detailed explanations of insurance policies and claims processes.
Preschool Teacher
10 Years- Developed engaging lesson plans that fostered creativity and cognitive development in preschool children.
- Implemented daily classroom activities to enhance social skills and emotional intelligence among students.
- Collaborated with parents to track children's progress and address individual learning needs effectively.
- Created a nurturing environment that promoted inclusivity and respect for diversity in the classroom setting.
- Evaluated student performance regularly to adapt curriculum and ensure educational goals were met consistently.
Education
High School Diploma
Skills
Office management
Billing
Customer service
Compliance monitoring
Verbal communication
Customer relations
Written communication
Confidentiality management
Managing records
Insurance claims handling
Staff management
Organizational skills
Employee training
Policy interpretation
Certification
- Licensed Health Insurance Agent - 2007
- Licensed Life Insurance Agent - 2007
- Licensed Property and Casualty Insurance Agent - 2006
Timeline
Office Manager/Insurance Agent
Debbie Leonard Insurance Agency Inc
09.2006 - CurrentRead More
Preschool Teacher
Five Oaks Preschool
09.1996 - 09.2006Read More
Southern High School
High School Diploma
Read More