Kilyn Roberts
South Mills
Summary
Proficient in customer relationship management with a background in resolving complaints and enhancing customer experiences. Engaged with clients by offering comprehensive knowledge of services, which facilitated informed decision-making. Developed effective sales techniques through direct interaction, contributing to overall service efficiency. Capable of maintaining cleanliness and organization while managing multiple tasks in dynamic settings.
Overview
1
1
year of professional experience
Work History
Crew Member
Dave’s Hot Chicken
Chesapeake
09.2024 - Current
- Informed customers about daily specials in an engaging manner.
- Greeted customers upon arrival, provided a rundown on the menu and answered questions regarding menu items.
- Resolved customer complaints in a professional manner.
Education
High School Diploma -
Oscar Smith High School
Chesapeake, VA06-2024
Skills
- Customer service
- Menu knowledge
- Conflict resolution
- Sales techniques
- Cash handling
- Customer relationship management
- Training assistance
- Effective communication
- Problem solving
- Attention to detail
- Time management
- Adaptability
- Initiative and Self-motivation
- Visual communication
- Cleaning and sanitizing
- Valid Driver's license
- Taking orders
- Menu memorization
- Cleaning
- Interactive communication skills
Timeline
Crew Member
Dave’s Hot Chicken
09.2024 - Current
High School Diploma -
Oscar Smith High School