Killeen Gilligan
Jacksonville
Summary
Dynamic sales associate with a proven track record at Prime Jewelers, excelling in client relations and cash handling. Recognized for enhancing customer satisfaction through personalized service and effective product recommendations. Strong organizational skills and analytical problem-solving abilities contributed to streamlined operations and increased revenue generation. Committed to fostering positive customer experiences.
Overview
6
6
years of professional experience
Work History
Sales Associate
Prime Jewelers
03.2025 - Current
- Assisted customers in selecting jewelry, providing personalized recommendations based on preferences.
- Maintained organized 100% of inventory displays to enhance visual appeal and accessibility.
- Processed sales transactions efficiently using point-of-sale systems, ensuring accurate financial reporting.
- Prepared 85% merchandise for sales floor by pricing or tagging.
- Educated customers about product features, promoting informed purchasing decisions and enhancing satisfaction.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
Military Police Officer
Army National Gaurd
03.2020 - Current
- Enforced compliance with laws and regulations during patrols and security operations.
- Conducted investigations, gathering evidence and interviewing witnesses to resolve incidents.
- Collaborated with local law enforcement agencies to enhance community safety initiatives.
- Trained and mentored junior personnel on procedures, protocols, and conflict resolution techniques.
- Led crisis response efforts during emergencies, coordinating actions among team members for efficiency.
- Responded quickly to emergencies while exercising sound judgment under pressure, mitigating potential risks to personnel and property.
- Maintained strict adherence to military law enforcement standards, resulting in a safe environment for personnel and civilians.
- Manned base entry points to provide 24/7 force protection, reviewing identifications, searching vehicles, and verifying deliveries prior to entrance to secure areas.
- Streamlined vehicle inspection processes, significantly improving gate entry times.
Front Desk Receptionist
MidMichigan College
02.2024 - 12.2025
- Managed 60% of multi-line phone system, directing calls to appropriate departments promptly.
- Provided exceptional customer service, addressing inquiries and resolving issues efficiently.
- Coordinated appointment scheduling, optimizing front desk workflow and enhancing client experience.
- Assisted in training new staff on front desk procedures and software systems.
- Ensured compliance with college policies while maintaining a welcoming environment for visitors.
- Greeted 100% of guests at front desk and engaged in pleasant conversations while managing check-in process.
- Scheduled, coordinated and confirmed appointments and meetings.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Completed data entry and filing to keep records updated for easy retrieval.
Security Officer
MidMichigan Health-Clare
12.2021 - 11.2023
- Monitored facility access to ensure safety and compliance with security protocols.
- Responded promptly to incidents, providing immediate assistance and de-escalation strategies.
- Conducted regular patrols to identify potential security risks and maintain a secure environment.
- Collaborated with healthcare staff to address security concerns and enhance patient safety measures.
- Developed incident reports detailing events, actions taken, and outcomes for management review.
- Evaluated existing security practices, recommending enhancements to bolster protection strategies within the facility.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
- Monitored CCTV cameras and alarm systems for security breaches.
- Updated shift logs and produced daily reports to document security activities and specific incidents.
Education
Associate of Science - Health Science
MidMichigan College
Mt Pleasant05-2025
High School Diploma -
Gladwin High School
Gladwin, MI06-2020
Skills
- Client relations
- Cross-functional teamwork
- Organizational time strategies
- Analytical problem-solving
- Attentive listening abilities
- Strong ability to manage multiple tasks
- Exceptional customer service
- Approachable demeanor
- Cash handling proficiency
- Store operations management
- Product revenue generation
Timeline
Sales Associate
Prime Jewelers
03.2025 - Current
Front Desk Receptionist
MidMichigan College
02.2024 - 12.2025
Security Officer
MidMichigan Health-Clare
12.2021 - 11.2023
Military Police Officer
Army National Gaurd
03.2020 - Current
Associate of Science - Health Science
MidMichigan College
High School Diploma -
Gladwin High School