Summary
Overview
Work History
Education
Skills
Certification
Languages
Memberships
Timeline
Generic

Kiley McNeill

Apex

Summary

Professional with solid experience and well-prepared for academic endeavors. Demonstrated ability to collaborate effectively within diverse teams and adapt to changing needs seamlessly. Skilled in research, time management, and critical thinking, with strong focus on achieving measurable results. Reliable and driven, bringing proactive approach to all tasks and responsibilities.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Shift Lead

Crumbl Cookies
08.2025 - Current
  • Supervised daily operations, ensuring team adherence to safety and quality standards.
  • Monitored inventory levels, facilitating timely replenishment of stock as needed.
  • Completed store opening and closing procedures and balanced tills.
  • Maintained a clean and organized work environment, ensuring safety standards were met consistently.
  • Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
  • Trained and mentored new employees to maximize team performance.
  • Provided exceptional customer service by addressing inquiries, resolving issues, and maintaining a welcoming atmosphere for patrons.
  • Kept employees operating productively and working on task to meet business and customer needs.

Head Coach/Co-Director

Carolina Thunder Allstar Cheerleading
04.2019 - Current
  • USASF Certified.
  • Organized and carried out team building activities.
  • Organized and assisted with practices, performances, and competitions.
  • Conducted practices in lively and organized manner.
  • Facilitated stunt, tumbling and gymnastic training.
  • Oversaw the safety conditions of the facility area.
  • Analyzed and developed new routines to be performed by the cheerleaders.
  • Provided individual attention to each squad member and discussed their strengths and weaknesses to develop plans to improve.
  • Assisted enforcing the regulations regarding balancing schoolwork and extracurriculars, maintain a healthy lifestyle, team spirit, sportsmanship etc.
  • Met with parents to discuss child’s progress and made recommendations.
  • Conducted private coaching sessions for clients upon request.
  • Acted as a mentor or role model to squad members.

Second Grade Instructional Assistant

WCPSS – Francis Lacy Elementary
07.2023 - 06.2025
  • Supported classroom teacher in delivering individualized and group instruction across core subjects.
  • Assisted with lesson preparation, classroom organization, and instructional material setup.
  • Provided one-on-one academic support to students needing additional help.
  • Monitored and supported student behavior and engagement in accordance with school policies.
  • Facilitated small group activities to reinforce literacy, math, and social-emotional skills.
  • Supported English Language Learners (ELL) with vocabulary development and language comprehension.
  • Supervised students during non-instructional times such as lunch, recess, and transitions.
  • Documented student progress and communicated regularly with the lead teacher.
  • Adapted classroom activities and materials to meet diverse learning needs.
  • Fostered a positive and inclusive classroom environment conducive to learning.

Recreational Therapy Coach

The Sensation Nation
12.2016 - 08.2020
  • Taught gymnastics and swimming lessons in one-on-one sessions with children ages 3-18 with Down Syndrome, Cerebral Palsy, and Autism.
  • Applied consistent behavioral management techniques to manage patient's behavior.
  • Planned and provided individual treatment services to improve social, emotional, cognitive, and physical functional behaviors.
  • Provided safe, effective, and efficient implementation of direct care in accordance with established policies, procedures, and standards of care.
  • Performed in an ethical manner in accordance with professional code of conduct.
  • Performed initial and on-going assessments of patient's condition.
  • Grew patients’ coordination and muscle tone through fun and interactive physical activities.
  • Communicated well with patient's parents and family members on progresses in weekly sessions.
  • Communicated well with The Sensation Nation directors from other states as acting director of North Carolina.

Lifeguard/Swim Instructor (Seasonal)

Aquatic Management Group
05.2017 - 09.2018
  • Built trusted relationships with residents by getting to know them on a personal level and making their comfort a priority.
  • Served as dedicated and vigilant lifeguard at neighborhood swimming facilities.
  • Supervised swimmers and carefully enforced swimming facility policies and guidelines to ensure swimmer safety.
  • Conducted daily checks on swimming equipment to maintain good condition.
  • Attended monthly staff meetings and worked well with co-workers.
  • Administered aid and CPR in response to life threatening situations.
  • Coordinated and scheduled lesson times for varying age groups.

Sales Associate

Kohls
08.2017 - 06.2018
  • Greeted customers and offered personalized styling assistance based on individual needs and preferences.
  • Maintained in-depth knowledge of current fashion trends, promotions, and new arrivals to enhance sales.
  • Assisted with fitting room sessions and offered suggestions to increase customer confidence and satisfaction.
  • Ensured merchandise was properly folded, steamed, sized, and displayed according to visual standards.
  • Processed sales, returns, and exchanges accurately using point-of-sale (POS) systems.
  • Met or exceeded daily and weekly sales goals through effective upselling and customer engagement.
  • Managed stock levels by restocking shelves, organizing backroom inventory, and participating in floor sets.
  • Promoted loyalty programs and special events to drive repeat business and increase customer retention.
  • Handled customer concerns and returns with professionalism and a focus on maintaining brand loyalty.
  • Worked collaboratively with team members to support a clean, organized, and fashion-forward store environment.

Education

Bachelor of Science - Major Exercise Science Minors Psychology & Biology

Campbell University
Buies Creek, North Carolina
05.2023

Associate of Science -

Wake Technical Community College
Raleigh, North Carolina
05.2020

No Degree - Communication Sciences And Disorders

University of North Carolina At Greensboro
Greensboro, NC

Skills

  • Customer engagement
  • Excel spreadsheet management
  • Client support proficiency
  • Emergency response training
  • Anatomical knowledge proficiency
  • Skilled in Microsoft Office tools
  • Effective organizational skills
  • Instructional expertise
  • Calendar management
  • Applied psychology
  • Prioritization and scheduling
  • Detail-oriented approach

Certification

  • CPR & AED Training

Languages

English
Native or Bilingual
American Sign Language
Limited Working
Spanish
Elementary

Memberships

  • UNCG National Student Speech Language Hearing Association (NSSHLA) Member (2025-2026)
  • American Speech-Language-Hearing Association (ASHA) Member (2025-2026)
  • North Carolina Speech-Language Hearing Association (NCSHLA) Member (2025-2026)
  • U.S. All Star Federation (2019-2026)


Timeline

Shift Lead

Crumbl Cookies
08.2025 - Current

Second Grade Instructional Assistant

WCPSS – Francis Lacy Elementary
07.2023 - 06.2025

Head Coach/Co-Director

Carolina Thunder Allstar Cheerleading
04.2019 - Current

Sales Associate

Kohls
08.2017 - 06.2018

Lifeguard/Swim Instructor (Seasonal)

Aquatic Management Group
05.2017 - 09.2018

Recreational Therapy Coach

The Sensation Nation
12.2016 - 08.2020

Bachelor of Science - Major Exercise Science Minors Psychology & Biology

Campbell University

Associate of Science -

Wake Technical Community College

No Degree - Communication Sciences And Disorders

University of North Carolina At Greensboro

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Kiley McNeill