Dynamic and detail oriented professional with experience as a Shift Leader at Crumbl Cookies, Assistant teaching Anatomy and Physiology, and being an EMT. I excel in customer service management and team motivation. Certified in first aid and CPR, I effectively resolved customer complaints and enforced policies, ensuring a safe and efficient environment while fostering a positive team culture.
Overview
8
8
years of professional experience
Work History
Shift Leader
Crumbl Cookies
05.2023 - Current
Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
Detail oriented
Enforced company policies and regulations with employees.
Resolved customer complaints and issues and offered thoughtful and effective solutions to maintain customer satisfaction.
Managed shift operations, supplied resources and monitored team performance to keep business running smoothly.
Educated staff on organizational mission and goals to help employees achieve success.
Trained new employees and delegated daily tasks and responsibilities.
Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
Completed cash and credit card transactions accurately using POS software.
Teaching Assistant- Anatomy & Physiology
University of Rochester-Dr. Jonathan Holz
01.2025 - 06.2026
Led laboratory lessons using slideshows, models, and cat dissections
Helped with grading lab and lecture assignments, exams, and practicals-providing constructive feedback to students based on results.
Organized materials in classroom spaces based on lab/lecture plans, activity stations or other requirements outlined by teachers.
Handled class records for attendance, assignment grades and course participation scores.
Devised and implemented strategies for engaging students in class discussions.
Maintained laboratory safety by demonstrating equipment and techniques.
Helped students develop diligent study habits and strategies to achieve successful outcomes.
Partnered with teacher to plan and implement lessons following school's curriculum, goals, student grades, and objectives.
Restaurant Server/host/pool Host
The GOAT Brier Creek
05.2023 - 09.2024
Cross-trained to handle different restaurant roles, including bar, kitchen and to-go stations.
Cultivated warm relationships with customers. Greeted customers upon arrival and provided comforting and friendly presence throughout dining experience.
Served food and beverages promptly with focused attention to customer needs.
Assigned patrons to tables suitable for needs and restaurant section rotation.
Stayed up-to-date on menu changes to help customers make food choices.
Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
Used slow periods to restock supplies, ice, trays, and delivery bags.
Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
Emergency Medical Technician Volunteer
North Brunswick First Aid & Rescue Squad
03.2021 - 07.2022
Communicated with patients about pain, comfort, and needs during transportation and preliminary medical care.
Collaborated with medical professionals to communicate patient needs with accuracy and speed using hospital and medical codes.
Maintained levelheadedness and efficiency in high-pressure situations, effectively prioritizing tasks to save lives and provide medical care.
Developed and maintained rapport with coworkers and local hospital staff to facilitate efficient patient care.
Conducted equipment and vehicle checks to maintain continuous and safe operation.
Conducted patient intake and triage procedures.
Controlled wounds and injuries en-route to hospitals, prepping patients for advanced treatments or maintaining conditions pre-arrival.
Administered CPR, oxygen and other life-saving medical treatments.
Babysitter
Neighborhood Families
01.2018 - 07.2022
Organized and cleaned home after activities by picking up toys and straightening up play room.
Taught children to organize toys, wash hands, and share by leading by example.
Communicated positively with children and guardians.
Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.
Prepared healthy, age-appropriate snacks and meals.
Played games, worked on puzzles, and read books to young children.
Communicated with parents regarding children's progress and development, raising any issues.
Used positive reinforcement techniques to promote patience and other good behaviors in children.
Implemented daily routines and activities to stimulate and engage children.
Maintained group discipline through positive reinforcement, behavior modeling, and collaboration with parents.
Lifeguard
American Pool Enterprises Inc.
05.2019 - 09.2021
Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
Attentively monitored swimmers to identify distress.
Observed weather and water conditions and alerted visitors to potential dangers, storms, and rip currents.
Monitored safety of guests in and around swimming pool.
Responded to emergency situations in a timely, efficient manner.
Provided friendly customer service to guests and addressed concerns.
Completed daily pool maintenance duties by checking chlorine levels, pH levels and other water chemistry.
MiniBlast Summer Counselor
Rutger Preparatory School
05.2019 - 09.2020
Assisted in preparing recreational materials and supplies for each activity.
Implemented and developed programs to promote physical fitness, teamwork and healthy living.
Kept track of allergies and dietary restrictions, verifying correct meals and snacks were given to campers.
Supervised camper activities to address behavioral issues and promote fun, safety and inclusivity.