Kierra Thomas

My job position is a crucial role within the Human Resources (HR) Contact Solution Center. As a frontline representative, you are responsible for providing immediate assistance and support to employees who reach out with various HR-related inquiries. Your primary tasks include:

Answering Phone Calls: You are the first point of contact for employees seeking help. You handle incoming calls efficiently and professionally, ensuring that each employee feels heard and supported.

Assisting with Paystubs: I help employees understand their paystubs, address any discrepancies, and provide guidance on how to access and interpret their payment information.

Benefit Enrollment: I assist employees with the process of enrolling in various benefits programs, such as health insurance, retirement plans, and other company-provided benefits. You provide information on available options and help them navigate the enrollment process.

Health Incentives: I provide information and support related to health incentive programs offered by the company. This may include explaining the benefits of participating, how to enroll, and how to track progress.

Rebate Programs: I assist employees with understanding and accessing rebate programs, ensuring they know how to apply for rebates and what documentation is required.

Information Gathering: When employees have questions or issues that require further assistance, you gather all relevant information and details to create a comprehensive case.

Case Creation and Routing: I create detailed cases based on the information gathered and route them to the appropriate department or specialist for additional assistance. This ensures that employees receive timely and accurate support from the right experts.

My role is essential in ensuring that employees receive prompt and accurate assistance with their HR-related needs. By effectively managing inquiries and routing cases, you help maintain a smooth and efficient HR support system within the organization.

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