Kierra Rich
Charlotte
Summary
Seasoned Floor Manager highly effective at managing wide-ranging tasks in support of sales operations with almost ten years in the health insurance industry. Excellent team leader and complex problem-solver with an analytical and adaptable approach. Supportive supervisor and unbiased leader of numerous personalities and individuals.
Overview
3
3
years of professional experience
Work History
Seasonal Floor Manager
Bloom Insurance Agency
10.2023 - Current
- Kept the lines of communication open with agents by holding biweekly coaching sessions to identify areas of improvement.
- Developed staff scheduling plans that ensured adequate coverage during peak hours without compromising on service quality.
- Played a critical role in maintaining and exceeding client expectations by training, coaching, and preparing agents for the test call season
- Implemented challenging program goals to drive performance.
- Contributed to the creation of materials and techniques that help agents achieve high conversion and successful quality evaluations based on agent feedback.
- Created reports to gathered crucial data and figures to keep clients and management updated on the status of the program.
Licensure Education Instructor
Bloom Insurance Agency
03.2023 - 10.2023
- Produced interactive materials and resources to help new hires prepare for their state licensing exams
- Oversaw Zoom meetings ranging from three to fifty participants, recording attendance, quiz results, and the course's overall progress.
Licensed Health Plan Advisor
Bloom Insurance Agency
10.2020 - 04.2021
- Pitch and sell plans to beneficiaries based on a thorough needs analysis and active listening
- Used programs such as word and excel to create personal resources aiding in my success on sales programs
- Maintained passing Quality Assurance evaluations by handling calls efficiently and compliantly
Education
Elementary Education
Central Piedmont Community College
Charlotte, NC05.2025
Skills
- Strategic Planning
- Employee Relations
- Team training and development
- Staff Development
- MS Office
- Onboarding and Orientation
- Schedule Management
Timeline
Seasonal Floor Manager
Bloom Insurance Agency
10.2023 - Current
Licensure Education Instructor
Bloom Insurance Agency
03.2023 - 10.2023
Licensed Health Plan Advisor
Bloom Insurance Agency
10.2020 - 04.2021
Elementary Education
Central Piedmont Community College
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