Kierra Reid
Greensboro
Summary
Enthusiastic/Encouraging manager with a proven track record at Dove Medical Supply, excelling in customer service and team leadership. Enhanced customer satisfaction through effective conflict resolution and strategic planning, achieving departmental goals. Skilled in operations management and relationship building, fostering a productive and engaged workforce while maintaining compliance with HIPAA/ACHC guidelines. All things mentioned will be helpful in my new career as a real estate broker/agent. Having experience with customer service and relations, will be very helpful with building relations with potential clients and my fellow agents.
Overview
7
7
years of professional experience
Work History
Manager
Dove Medical Supply
02.2018 - 09.2024
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Developed and maintained relationships with customers and suppliers through account development.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Improved marketing to attract new customers and promote business.
- Maintained strict confidentiality while handling sensitive patient information, adhering to HIPAA guidelines and company policies.
- Achieved a high level of customer satisfaction by consistently providing friendly, professional service that met or exceeded expectations.
- Reviewed documents, files, transcripts, and other records to assess compliance and potential risk.
- Prepared records and data for regular audits.
- Developed and delivered training programs to inform new and current employees about compliance issues.
Education
Certificate of Completion - Real Estate Prelicensing
Superior School of Real Estate
Greensboro, NC02-2025
Associate of Arts - Psychology
GTCC
Greensboro05-2024
Skills
- Customer service
- Team leadership
- Time management
- Verbal and written communication
- Goal setting
- Documentation and reporting
- Relationship building
- Operations management
Timeline
Manager
Dove Medical Supply
02.2018 - 09.2024
Certificate of Completion - Real Estate Prelicensing
Superior School of Real Estate
Associate of Arts - Psychology
GTCC
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