Kiera Watts
Troutman
Summary
Reliable business professional with experience in project management, process improvement and financial analysis. Proven track record of successfully streamlining business operations and reducing costs. Adept at analyzing data to identify trends and developing strategies to improve efficiency.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Team Leader
Vdart Inc
11.2021 - Current
- In my present role as a Team Leader, I currently manage a team of 18 virtual agents who are responsible for servicing the residents of Massachusetts with their healthcare needs
- I am responsible for making sure agents are adhering to their assigned schedules are properly trained and up to date on process knowledge
- Conducting weekly meetings, huddles and coaching's with my agents to ensure they are properly assisted so that they can perform their jobs to the best of their abilities
Home Health Aide
Home Care Helpers
07.2019 - Current
- I am in charge of assisting an elderly man with his everyday care tasks
- Vital signs monitoring
- Medication management
- Maintain medical records
- Companionship
- Bathing
Contact Center Agent
LOWES CORPORATE
04.2015 - 05.2017
- More than 2 years experience in an office setting
- Managed a high-volume workload within a deadline-driven environment
- Attentively listening to and accurately documenting customers requests in the appropriate forms
- Proficient in Microsoft Office applications
- Capable of typing over 40 words per minute
- Promptly responded to general inquiries from management and customers via telephone and email
- Self-organized, initiator, independent worker, with the ability to multi-task and prioritize
- Proficient in using multiple computer screens while handling multiple phone lines
Direct Support Associate-House Assistant
RHA HEALTH SERVICES
07.2010 - 04.2015
- More than 4 years experience in a group home setting
- Assisted Group Home Manager with creating a working schedule for the group home on all shifts
- In charge of covering all call outs
- In charge of leading yearly state surveys for the group home
- Proficient in assisting individuals with intellectual disabilities in their every day lives
- Complied with HIPAA standards in all individual documentation and interactions
- Managed individuals medications throughout the day
- Managed each individual's behavioral plan
Education
Diploma -
STATESVILLE SENIOR HIGH
Statesville, NCSkills
- Microsoft office
- Human resources
- Communication skills
- Windows
- Medical terminology
- Caregiving
- Organizational skills
- QuickBooks
- Microsoft Excel
- Salesforce
- Technical support
Certification
Driver's License
Additional Information - References
Available Upon Request
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
Languages
English
Native or Bilingual
Timeline
Team Leader
Vdart Inc
11.2021 - Current
Home Health Aide
Home Care Helpers
07.2019 - Current
Contact Center Agent
LOWES CORPORATE
04.2015 - 05.2017
Direct Support Associate-House Assistant
RHA HEALTH SERVICES
07.2010 - 04.2015
Diploma -
STATESVILLE SENIOR HIGH
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