KIASIA CLARK
Durham
Summary
Security-focused and diligent Guard skilled at protecting personnel and premises. Responds and acts appropriately to situational assessments, including criminal acts and fire and medical emergencies remaining alert, attentive and vigilant at all times. Anticipates trouble and takes steps to intervene and diffuse using keen eye for detail.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Security Officer
NightHawk Security
09.2024 - Current
- Screened individuals and prevented passage of prohibited articles into restricted areas.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
- Recorded observations and occurrences and interviewed witnesses to complete and submit incident report.
- Worked independently and collaboratively to resolve urgent issues to protect lives and property.
- Responded quickly to incidents and assessed active situations for security concerns.
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
Brand Ambassador
All Clear
01.2023 - 08.2023
- Interacted with customers to gather feedback and promote brand awareness
- Provided excellent customer service during in-store promotions, resolving any issues or complaints quickly and professionally
- Delivered exceptional customer service to provide positive experience throughout sales process
Substitute Teacher
Orange County School District
09.2023 - 03.2024
- Built positive relationships with students, other faculty members, and the schools' administrative staff
- Maintained permanent teacher's scheduled curriculum when they were absent
- Provided instruction for students in the absence of their regular teacher
- Followed safety protocols for students and staff
- Developed activities and assignments to engage students in the learning process
Front Counter Attendant
Chic-Fil-A
09.2023 - 10.2023
- Received payment from guests, made change and issued receipts in accordance with cash handling policies and procedures.
- Welcomed guests and maintained pleasant, friendly, and professional demeanor.
- Remained calm during periods of high volume or unusual events to maintain operating standards and set positive example for team.
- Kept up with assigned areas to support even distribution of seating.
- Greeted customers with enthusiasm, offered to take orders and fulfilled each quickly and correctly.
Barista
Aramark
10.2023 - 10.2023
- Maintained a clean and organized workstation
- Handled cash, credit card and check transactions
- Provided customers with product and service information
- Uphold customer service standards
- Maintained a positive attitude with co-workers and customers
- Managed customer complaints in a professional and courteous manner
Teacher Assistant
Camden Kids Academy
01.2022 - 06.2023
- Assisted with customer service initiatives to increase customer satisfaction
- Built strong relationships with customers and maintained a high level of customer satisfaction
- Resolved customer complaints in a professional and timely manner
- Provided timely follow-up to ensure customer satisfaction
- Developed and implemented customer service policies and procedures
- Investigated and resolved customer complaints in a timely and efficient manner
- Managed customer service escalations and provided resolutions
Cashier
Shoprite
01.2020 - 05.2020
- Executed currency and credit transactions quickly and accurately
- Recommended, selected, and helped locate and obtain out-of-stock products based on customer requests
- Utilized and mastered state-of-the-art point-of-sale system tools, including the cash register, barcode scanner, receipt printer, and debit/credit card reader
- Provided exceptional customer service with efficient, prompt transactions
- Monitored checkout stations to ensure an adequate availability of cash and that they were staffed appropriately
- Successfully received orders, processed payments, and responded appropriately to guest concerns
Package Handler
USPS
12.2019 - 01.2020
- Executed quality control checks to ensure the accuracy of packages
- Inspected packages for damages and addressed any issues before sending out
- Effectively communicated with customers to ensure satisfaction with their packages
- Utilized excellent organizational skills to maintain accurate records of packages
- Ensured that all packages were properly labeled and tracked
- Successfully completed all assigned tasks within the established time frame
- Followed all company policies and procedures to ensure the safe and efficient delivery of packages
- Worked closely with other team members to ensure packages were delivered on time
Customer Service Representative
SP Plus Parking
03.2021 - 01.2022
- Established and maintained effective communication with team members
- Handled all customer inquiries in a professional manner
- Processed payments and returns efficiently and accurately
- Processed customer payments and returns in a timely manner
- Answered customers' questions regarding product features, pricing, and availability
- Assisted customers in selecting and purchasing merchandise
- Resolved customer complaints in a timely and professional manner
- Delivered exceptional customer service in a busy retail environment
Education
Associate of Applied Science - Health Administration
Ultimate Medical Academy
05.2021
High School Diploma -
Camden High School
Camden, NJ06-2019
Skills
- Public Speaking
- Stress Management
- Classroom Instruction
- After-School Programs
- Interactive Teaching Sessions
- Ability to Follow Lesson Plans
- Adaptability
- Time Management
- Answering Calls
- Helpfulness
- Problem Solving
- Conflict resolution
- Call Handling
- Hospitality
- Table Clearing
- POS Operation
- Team Leadership
- Speed & Efficiency
- Order Completion
- Customer Service
- Relationship Builder
- Communication Skills
- Providing Feedback
- Premises patrol
- Electronic surveillance
- Incident reporting
- Alarm monitoring
- Dispatch
- Security guard license
- CCTV monitoring
- CCTV surveillance
- Security screenings
- Conflict resolution techniques
- Complex Problem-solving
- Security systems
Accomplishments
- Documented and resolved [Issue] which led to [Results].
Certification
Employee OF The Month (Security)
Languages
English
Native or Bilingual
Timeline
Security Officer
NightHawk Security
09.2024 - Current
Barista
Aramark
10.2023 - 10.2023
Front Counter Attendant
Chic-Fil-A
09.2023 - 10.2023
Substitute Teacher
Orange County School District
09.2023 - 03.2024
Brand Ambassador
All Clear
01.2023 - 08.2023
Teacher Assistant
Camden Kids Academy
01.2022 - 06.2023
Customer Service Representative
SP Plus Parking
03.2021 - 01.2022
Cashier
Shoprite
01.2020 - 05.2020
Package Handler
USPS
12.2019 - 01.2020
Associate of Applied Science - Health Administration
Ultimate Medical Academy
High School Diploma -
Camden High School
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