Kiara Whitaker
Winston-Salem
Summary
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
7
7
years of professional experience
Work History
Membership Consultant
ArchWell Health
Winston-Salem
10.2025 - Current
- Educated prospective members on ArchWell Health’s value-based, senior-focused primary care model and Medicare Advantage options
- Completed facility tours to demonstrate value of membership and describe key features.
- Handled incoming calls regarding membership inquiries or requests for additional information.
- Planned and hosted 3+ community outreach and enrollment events per week to drive awareness and membership growth.
- Assisted in onboarding new members through personalized consultations.
Digital Content Creator
Tik Tok Ink
04.2025 - 10.2025
- Developed engaging video content to enhance user interaction and brand visibility.
- Collaborated with marketing teams to align content strategies with audience trends.
- Edited and optimized video footage for social media platforms and promotional campaigns.
- Managed content calendar to ensure timely delivery of multimedia projects.
- Engaged with followers through comments and responses to build community loyalty.
- Analyzed performance metrics to refine content strategies and improve engagement rates.
Public Health Educator
Davidson County Health Department
Winston-Salem
06.2024 - 10.2025
- Create and distribute educational materials, including brochures, flyers, and digital content, to promote healthy behaviors and practices.
- Organize lectures and presentations to inform the public about healthy living practices.
- Deliver STI education to 22 inmates each month at correctional facilities as part of project reentry initiatives.
- Boosted community members' health knowledge through participation in health events and fairs.
- Collaborated with local organizations to implement health promotion initiatives effectively.
Client Care Specialist
QHC Staffing LLC
Greensboro
06.2023 - 06.2024
- Provided compassionate care to over 10 clients, fostering a safe and supportive environment.
- Successfully navigated diverse healthcare settings (2 facilities, 19 clients) by proactively adapting my approach.
- Assisted clients with inquiries and provided timely responses to concerns.
- Maintained accurate records of client interactions and services provided.
- Escalated unresolved customer complaints to higher-level team members as needed.
Emergency Management Specialist
Forsyth County Health Department
Winston-Salem
01.2024 - 04.2024
- Increased data entry accuracy by 20%, streamlining report generation and improving inventory control.
- Contributed to departmental preparedness by assisting in the creation of a comprehensive emergency preparedness plan, reducing response time estimations by 10%.
- Helped organize a series of 4 public health events for employees.
- Coordinated with Emergency Management Coordinator to obtain necessary resources in support of emergency operations.
- Studied successful plans from other locations to assess opportunities to improve program operation.
Home Health Aide
Bayada
Winston-Salem
06.2019 - 12.2023
- Monitored client health and reported changes to healthcare team.
- Documented client progress and care provided in daily logs.
- Followed HIPAA regulations to maintain confidentiality of sensitive patient information.
- Ensured client safety by monitoring health, identifying potential concerns for 19 clients, and promoting preventative measures, leading to a 5% decrease in hospital readmission rates.
- Safeguarded client health by implementing infection control measures, decreasing reported infections by 30%.
Education
Bachelor of Science - Public Health (Concentration: Community Health Education)
University of North Carolina at Greensboro
FEMA Certifications - ICS 100, 120, 200, 230, 240, 241, 242, 700, 703, 800, 1300
Skills
- Data Analysis
- Reporting and Record Keeping
- Time Management
- Project Management
- Inventory Management
- Report Generation
- Hazard Identification & Mitigation
- Public Health Outreach
- Emergency Preparedness Planning
- Organizational Skills
- Community Health Best Practices Research
- Microsoft Office (Excel, Word, Outlook)
- Scheduling & Event Coordination
- Onboarding
- Conflict Resolution
- Infection Control
- Client Needs Assessment
- Salesforce (CRM)
- EClincialWorks (eCW)
- Consultative Sales
- Team collaboration
- Public speaking
- Content strategy
- Social media marketing
- Video content creation
Timeline
Membership Consultant
ArchWell Health
10.2025 - Current
Digital Content Creator
Tik Tok Ink
04.2025 - 10.2025
Public Health Educator
Davidson County Health Department
06.2024 - 10.2025
Emergency Management Specialist
Forsyth County Health Department
01.2024 - 04.2024
Client Care Specialist
QHC Staffing LLC
06.2023 - 06.2024
Home Health Aide
Bayada
06.2019 - 12.2023
Bachelor of Science - Public Health (Concentration: Community Health Education)
University of North Carolina at Greensboro