Kiara Watterson
High Point
Summary
Developed in fast-paced retail environment, focusing on team leadership and operational efficiency. Skilled in resource management and customer service excellence, seeking to transition into new field. Eager to leverage transferrable skills to contribute to new and challenging role.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Assistant Manager
Circle K
05.2022 - Current
- Coach, counsel, and discipline employees
- Handle daily managerial tasks including paperwork, scheduling, and payroll
- Handle large amounts of cash daily
- Provide friendly and efficient customer service daily
Customer Service Representative
Advanced Call Center
02.2021 - 01.2022
- Answer and monitor phone calls and emails
- Handle customer complaints and feedback
- Perform data entry tasks while on the phone with customers
- Provide information about services and redirect calls as needed
Administrative Assistant/Accounts Receivable Assistant
Berea College
08.2019 - 05.2021
- Create, maintain, and enter information into various databases and programs
- File and organize documents
- Operate office equipment
- Answer and monitor phone calls
Front Line Assistant
Berea College
08.2018 - 05.2019
- Provide friendly and efficient customer service daily
- Prepare and serve food daily for customers
- Ensure the facilities are clean and organized
Education
Bachelor of Science - Accounting
University of North Carolina At Greensboro
Greensboro, NC05-2026
Skills
- Customer service
- Team leadership
- Problem-solving
- Decision-making
- Staff training and development
- Money handling
Certification
Excel Certified
Timeline
Assistant Manager
Circle K
05.2022 - Current
Customer Service Representative
Advanced Call Center
02.2021 - 01.2022
Administrative Assistant/Accounts Receivable Assistant
Berea College
08.2019 - 05.2021
Front Line Assistant
Berea College
08.2018 - 05.2019
Excel Certified
Bachelor of Science - Accounting
University of North Carolina At Greensboro
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