Kiara Shields
Charlotte
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
9
9
years of professional experience
Work History
Outbound Sales Representative
Food Rocket
08.2023 - 12.2024
- Increased sales revenue through strategic cold calling and lead generation activities.
- Exceeded personal sales goals by leveraging persuasive communication skills and product knowledge expertise.
- Supported colleagues as needed, contributing positively towards creating a cohesive team culture focused on achieving collective objectives.
- Utilized CRM systems for tracking leads, managing customer information, and prioritizing daily tasks efficiently.
Customer Service Representative
LGC Hospitality Staffing
07.2021 - 01.2023
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Chat Support Representative
Nexus Communications Inc,dba Reachout Wireless
04.2018 - 02.2020
- Enhanced customer satisfaction by providing timely and accurate responses to inquiries through chat support.
- Retained detailed records of all chat support interactions, ensuring optimal documentation for quality assurance purposes.
- Conducted thorough research to provide accurate information, ensuring prompt resolution of customer concerns.
- Resolved technical issues for customers by utilizing comprehensive knowledge of company products and services.
Technical Support Engineer
Alorica
04.2017 - 11.2017
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Conducted root cause analysis of technical issues, implementing preventive measures for future occurrences.
- Provided remote assistance to clients, ensuring timely resolution of software and hardware concerns.
- Enhanced customer satisfaction by resolving complex technical issues promptly and effectively.
Customer Service Representative
Addeco Staffing
10.2015 - 03.2017
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Education
Julius L. Chambers Highschool
Charlotte, NC06.2014
Skills
- Complaint handling
- Problem resolution
- Relationship building
- Customer relations
- Payment processing
- Time management
- Active listening
- Adaptability and flexibility
- Phone etiquette
- Technical troubleshooting
- Upselling techniques
- Email correspondence
- Computer skills
- Calm under pressure
- Teamwork and collaboration
- Microsoft office
- Call center experience
- Data entry
- Inbound customer service
Accomplishments
I also went to the academy of Nails & Esthetics one of my big accomplishments.
Timeline
Outbound Sales Representative
Food Rocket
08.2023 - 12.2024
Customer Service Representative
LGC Hospitality Staffing
07.2021 - 01.2023
Chat Support Representative
Nexus Communications Inc,dba Reachout Wireless
04.2018 - 02.2020
Technical Support Engineer
Alorica
04.2017 - 11.2017
Customer Service Representative
Addeco Staffing
10.2015 - 03.2017
Julius L. Chambers Highschool
Similar Profiles
Brandon JohnsonBrandon Johnson
Regional Operations Manager at Food RocketRegional Operations Manager at Food Rocket
SACHA MadayagSACHA Madayag
Recruitment Specialist at Food RocketRecruitment Specialist at Food Rocket
Darryl HammondDarryl Hammond
Cook at Rocket Bakery and Fresh FoodCook at Rocket Bakery and Fresh Food