Kiara Robbins
Charlotte,NC
Summary
Service-oriented management with 8 year background in customer service. Core competencies include assigned task, managed shifts and cash room as well as excellent communication and time management skills. Handles tasks with accuracy and efficiency. Influential professional skilled at leading highly talented engineering team. Innovative collaborator, developing custom application scripts and suggesting ways to improve code review process.
Experienced with managing front desk operations efficiently and courteously. Utilizes excellent communication and organizational skills to handle guest inquiries and administrative tasks seamlessly. Track record of enhancing customer satisfaction and supporting team goals in dynamic environments.
Overview
14
14
years of professional experience
Work History
Front Desk Receptionist
Aloft Hotel
01.2024 - Current
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Completed all tasks in compliance with company policies and procedures.
- Handle chats and incoming outgoing calls
Night Manager
Tru/Hampton by Hilton
01.2023 - 11.2024
- Night Manager duties
- Resolved customer complaints promptly and professionally to maintain satisfaction.
- Restocked inventory on shelves by unpacking backroom boxes and filling empty space on shelves with appropriate items.
- Trained and mentored new and existing staff to achieve best practices.
- Enhanced team performance by providing regular training and promoting a positive work environment.
Customer Service Representative/Cashier
Circle K
11.2017 - 06.2022
- Collect and deposit money into accounts, disburse funds from cash accounts to pay bills or invoices, keep records of collections and disbursements, and ensure accounts are balanced
- Stocked Freezer and Isles also Janitorial Tasks Made sure all customers were satisfied with service provided
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Fraud Claims
Wells Fargo DISYS
02.2020 - 04.2022
- Process checks
- Client service issues
- Tier 1 work from home
- Streamlined fraud claims process, enhancing customer satisfaction during stressful situations.
- Minimized financial risks for the company by conducting in-depth investigations of potentially fraudulent claims.
Team Member
C3i Solutions
09.2019 - 10.2021
- Worked effectively with a diverse team to accomplish daily objectives and meet long-term goals
- Met customer needs consistently, closely discussing each person's needs and how best to meet each one
- Boosted efficiency by keeping work areas clean, tidy and free of debris
- Helped the team handle high-volume work by effortlessly prioritizing tasks and organizing supplies
- Supported team with expert administrative support, filing all records and coordinating appointments
- Handle 100 calls per day
Data Entry Clerk
Shutterfly
03.2017 - 07.2020
- Data entry clerk entered daily reports
- Followed established procedures to enter and process data correctly.
- Sorted documents and maintained organized filing process.
- Scanned documents and saved in database to keep records of essential organizational information.
- Verified accuracy of data entered into system to produce error-free reports.
Front Supervisor
Holiday Inn Express Charlotte West
03.2018 - 06.2019
- Trained new team members in housekeeping, and front desk, and ways to exceed performance expectations
- Served customers by going above-and-beyond to offer exceptional support for all needs
- Worked effectively with a diverse team to accomplish daily objectives and meet long-term goals
- Boosted efficiency by keeping work areas clean, tidy and free of debris
- Supported team with expert administrative support, filing all records and coordinating appointments
Night Auditor
LaQuinta Inn and Suites
03.2016 - 06.2017
- Greet, register, and assign rooms to guests of hotels or motels
- Verify customers' credit, and establish how the customer will pay for the accommodation
- Contact housekeeping or maintenance staff when guests report problems
- Customer relations Performance improvement
- Troubleshooting techniques Product development
- Employee training Project management
- Task prioritization Recordkeeping
- Administrative support Code reviews
- Schedule management Solutions testing
- Equipment maintenance Make and confirm reservations
- Issue room keys and escort instructions to bellhops
- Investigated auditing discrepancies by reconciling cash drop and credit card transactions.
Call Center Representative/Cashier
Convergys
03.2015 - 04.2016
- Calls were made for On-Star Roadside Assistance to ensure customers that their destinations were located and help was notified
- Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals
- Use computers for various applications, such as database management or word processing
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
Front End Supervisor/Customer Service
Restaurant Depot
02.2011 - 04.2014
- Perform payroll functions, such as maintaining timekeeper information and processing and submitting payroll
- Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals
- Collect and deposit money into accounts, disburse funds from cash accounts to pay bills or invoices, keep records of collections and disbursements, and ensure accounts are balanced
- Coached and mentored team members for better performance, leading to higher levels of productivity and job satisfaction.
Education
Associate - Electrical Engineering
ITT Technical Institute
Charlotte, NC07.2017
High school diploma or GED - High School
Hunter Huss
NC05.2010
Skills
- Network Support
- Network Administration
- Software troubleshooting
- Office management
- Windows
- Troubleshooting
- Operating Systems
- Cash register
- Help Desk
- Schedule Management
- Customer service
- Computer networking
- Cash handling
- Account management
- Technical Support
- Microsoft Windows Server
- IOS
- Payroll
- Help desk
- Software Troubleshooting
- Microsoft Office
- Supervising experience
- Organizational skills
- Network administration
- Microsoft Word
- Attention to detail
- Payment processing
- Custom scripts and applications
- Technical writing
- Google Drive
- Recruiting
- Operating systems
- Computer Networking
- Technical support
- Word Processing
- Sales
- Analysis skills
- Microsoft Windows
- Product Development
- Desktop support
- Customer relationship management
- Shift management
- Google Suite
- Retail sales
- Microsoft Powerpoint
- Assembly
- Google Docs
- Front desk
- Warehouse management system
- System Administration
- Desktop Support
- Marketing
- Time management
- Listening skills
- Telephone etiquette
- Problem-solving skills
- Scheduling
- Team collaboration
- Verbal and written communication
- Scheduling appointments
- Office organization
Additional Information
I am available and look forward to bettering my career.
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
Timeline
Front Desk Receptionist
Aloft Hotel
01.2024 - Current
Night Manager
Tru/Hampton by Hilton
01.2023 - 11.2024
Fraud Claims
Wells Fargo DISYS
02.2020 - 04.2022
Team Member
C3i Solutions
09.2019 - 10.2021
Front Supervisor
Holiday Inn Express Charlotte West
03.2018 - 06.2019
Customer Service Representative/Cashier
Circle K
11.2017 - 06.2022
Data Entry Clerk
Shutterfly
03.2017 - 07.2020
Night Auditor
LaQuinta Inn and Suites
03.2016 - 06.2017
Call Center Representative/Cashier
Convergys
03.2015 - 04.2016
Front End Supervisor/Customer Service
Restaurant Depot
02.2011 - 04.2014
Associate - Electrical Engineering
ITT Technical Institute
High school diploma or GED - High School
Hunter Huss
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