Kiara McWaine
Charlotte
Summary
Efficient and dependable customer service professional with a proven ability to handle inquiries, resolve issues, and support smooth daily operations. Known for delivering fast, friendly, and accurate service, while maintaining a positive attitude. Committed to creating excellent customer experiences, and contributing to a productive team environment.
Overview
2
2
years of professional experience
Work History
Customer Service Clerk
QuikTrip
Charlotte
01.2023 - Current
- Greeted customers warmly and assisted them with questions, purchases, returns, and product information to ensure a positive shopping experience
- Operated cash registers, handled transactions accurately, and balanced drawers at the end of each shift
- Resolved customer complaints efficiently with patience and professionalism, often turning negative situations into positive outcomes
- Maintained a clean and organized checkout area and restocked supplies as needed
- Collaborated with team members to meet daily store goals and improve customer satisfaction scores
- Demonstrated product knowledge and upsold when appropriate to meet sales targets
Receptionist
Volenteer work
Charlotte
08.2023 - 05.2025
- Greeted visitors and clients professionally, creating a welcoming and organized front desk experience
- Answered and directed phone calls using a multi-line phone system with accuracy and courtesy
- Scheduled appointments, managed calendars, and maintained detailed records of meetings and visitor logs
- Responded to customer inquiries via phone, email, and in person, resolving issues or redirecting as needed
- Maintained a clean and efficient reception area and ordered office supplies as necessary
- Used Microsoft Office and/or CRM software to update client records and support administrative tasks
- Communicated clearly with staff and departments to ensure smooth office operations
Education
Associate of Arts -
Merancas Middle College
11930 Verhoeff Dr, Huntersville, NC 2807807-2025
High School Diploma -
Merancas Middle College High School
12010 Verhoeff Drive Huntersville, NC 2807805-2025
Timeline
Receptionist
Volenteer work
08.2023 - 05.2025
Customer Service Clerk
QuikTrip
01.2023 - Current
Associate of Arts -
Merancas Middle College
High School Diploma -
Merancas Middle College High School