Summary
Overview
Work History
Education
Timeline
Generic

Kiara McWaine

Charlotte

Summary

Efficient and dependable customer service professional with a proven ability to handle inquiries, resolve issues, and support smooth daily operations. Known for delivering fast, friendly, and accurate service, while maintaining a positive attitude. Committed to creating excellent customer experiences, and contributing to a productive team environment.

Overview

2
2
years of professional experience

Work History

Customer Service Clerk

QuikTrip
Charlotte
01.2023 - Current
  • Greeted customers warmly and assisted them with questions, purchases, returns, and product information to ensure a positive shopping experience
  • Operated cash registers, handled transactions accurately, and balanced drawers at the end of each shift
  • Resolved customer complaints efficiently with patience and professionalism, often turning negative situations into positive outcomes
  • Maintained a clean and organized checkout area and restocked supplies as needed
  • Collaborated with team members to meet daily store goals and improve customer satisfaction scores
  • Demonstrated product knowledge and upsold when appropriate to meet sales targets

Receptionist

Volenteer work
Charlotte
08.2023 - 05.2025
  • Greeted visitors and clients professionally, creating a welcoming and organized front desk experience
  • Answered and directed phone calls using a multi-line phone system with accuracy and courtesy
  • Scheduled appointments, managed calendars, and maintained detailed records of meetings and visitor logs
  • Responded to customer inquiries via phone, email, and in person, resolving issues or redirecting as needed
  • Maintained a clean and efficient reception area and ordered office supplies as necessary
  • Used Microsoft Office and/or CRM software to update client records and support administrative tasks
  • Communicated clearly with staff and departments to ensure smooth office operations

Education

Associate of Arts -

Merancas Middle College
11930 Verhoeff Dr, Huntersville, NC 28078
07-2025

High School Diploma -

Merancas Middle College High School
12010 Verhoeff Drive Huntersville, NC 28078
05-2025

Timeline

Receptionist

Volenteer work
08.2023 - 05.2025

Customer Service Clerk

QuikTrip
01.2023 - Current

Associate of Arts -

Merancas Middle College

High School Diploma -

Merancas Middle College High School
Kiara McWaine