Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kiara Johnson

Branch Manager
Durham,NC

Summary

Experienced Staffing Coordinator with over 10 years of staffing experience. Proven track record in building professional client relationships, effective talent review and analysis, and team collaboration to meet organizational targets.

Overview

16
16
years of professional experience

Work History

Branch Manager

Staffzone
Durham, NC
08.2024 - Current
  • Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
  • Maintained friendly and professional customer interactions.
  • Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
  • Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
  • Personnel & Human Resources:
  • Assist with recruiting, hiring, and onboarding temporary employees.
  • Qualify workers for work eligibility and manage the employment process.
  • Process payroll for completed work orders.
  • Oversee daily branch operations, including dispatching temporary workers to client job sites.
  • Prepare work time tickets and distribute safety equipment to employees.
  • Client & Business Development:
  • Develop and maintain strong relationships with clients.
  • Engage in sales and business development within the assigned territory.
  • Visit client job sites to ensure customer satisfaction and address needs.
  • Safety & Risk Management:
  • Promote workplace safety and ensure employees are following safety procedures.
  • Conduct safety reviews and manage the reporting of any job site accidents or risk incidents.
  • Team Leadership & Administration:
  • Manage and lead a team, including recruiters, to achieve branch goals.
  • Track performance metrics, manage administrative tasks, and report to management.
  • Ensure compliance with all relevant employment laws and regulations.

Office Manager/Assistant Human Resources Manager

Staffzone
Durham, NC
11.2019 - 07.2024
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
  • Branch Operations: Work directly with the Branch Manager to ensure the smooth operation of the branch.
  • Dispatch and Recruiting: Assist with morning dispatching and recruit potential employees by taking applications.
  • Financial Management: Manage credit and collections, process credit applications for new clients, and produce and mail invoices.
  • Payroll: Ensure the workforce is paid correctly and efficiently and assist with payroll processes.
  • Workplace Safety: Promote and uphold safety standards within the workplace.
  • Administrative Tasks: Handle general administrative duties and maintain office operations.

Human Resources Manager/ Payroll Advisor

Axcess Professional Staffing
03.2016 - 10.2019
  • Managed employee relations issues professionally, resolving conflicts efficiently while maintaining confidentiality at all times.
  • Monitored and handled employee claims involving performance-based and harassment incidents.
  • Facilitated open communication channels between employees and management by conducting regular town hall meetings or roundtable discussions.
  • Collaborated with executive leadership to align HR initiatives with overall business goals and objectives.
  • Calculate and processed various client's payrolls (weekly, salary, and commissions)
  • Processed all post payroll tax payments to State and Federal, 401 k child support and garnishments
  • New employee onboarding, I-9 verification and benefits orientation
  • Handled FMLA and Workers Compensations claims
  • Completed online banking and general ledger transactions
  • Updated and audited physical and electronic HR files
  • Maintained employee data on company website
  • Managed employee timekeeping system
  • Processed employment verifications and garnishments

Lead Recruiter

Axcess Professional Staffing
01.2013 - 03.2016
  • Worked in conjunction with account executives and recruiting associate to drive full recruitment life cycle in a fast and dynamic environment, while supporting national based clients such as Amazon, Waste Industries, Xerox, etc.
  • Recruited high quality candidates with varying skill sets
  • Demonstrated a wide degree of creativity for current and long-tern recruiting strategies through proficiency with online tools such as LinkedIn Recruiter, Monster, Career Builder and Indeed.
  • Coordinated efforts with HR regarding employment application, offer extensions, background check processing, and onboarding.
  • Worked collaboratively with operations management to obtain an understanding of clients' business, needs and culture to ensure successful recruitment and staffing efforts

Leasing Consultant

Lincoln Apartment Homes
02.2010 - 12.2014
  • Conducted tours of the community and specific apartment with prospective residents
  • Completed and processed all new and renewal lease paperwork
  • Collected initial deposit fees and rental payments
  • Updated affordable housing wait list
  • Prepared a unit availability and new pricing report
  • Inspected apartments to ensure they were ready for new move ins.
  • Worked with maintenance to ensure apartments where ready for move ins and that all work orders where completed.

Education

High School Diploma -

Hillside High School
Durham, NC
06.2007

Skills

OSHA 10 Certified

Awarded "Accident Free" 2024

Timeline

Branch Manager

Staffzone
08.2024 - Current

Office Manager/Assistant Human Resources Manager

Staffzone
11.2019 - 07.2024

Human Resources Manager/ Payroll Advisor

Axcess Professional Staffing
03.2016 - 10.2019

Lead Recruiter

Axcess Professional Staffing
01.2013 - 03.2016

Leasing Consultant

Lincoln Apartment Homes
02.2010 - 12.2014

High School Diploma -

Hillside High School

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Kiara JohnsonBranch Manager