Kiara Aguilar
Holly Springs
Summary
Offering strong interpersonal skills and passion for customer service, well-suited to thrive in busy and dynamic environment. Brings ability to quickly learn and adapt, combined with effective communication and organizational abilities. Ready to use and develop communication and multitasking skills in a representative role.
Overview
4
4
years of professional experience
Work History
Hostess /Restaurant Busser
First Watch Daytime Cafe
Holly Springs, NC
01.2026 - Current
- Greeted and seated guests, ensuring prompt and friendly service.
- Managed waitlist and reservations using OpenTable system for efficient table turnover.
- Communicated with kitchen staff to relay guest requests and special dietary needs.
- Maintained cleanliness of front-of-house areas, enhancing overall guest experience.
- Assisted in training new host staff on procedures and customer service standards.
- Handled guest inquiries and concerns professionally, promoting positive dining experiences.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
Emergency Department Registrar
WakeMed Cary Hospital
Cary, NC
10.2023 - 08.2024
- Registered patient information accurately within electronic health record system to streamline admissions process.
- Coordinated insurance verification and pre-authorization tasks to facilitate patient care and minimize delays.
- Assisted in managing high-volume patient flow, ensuring timely registration during peak hours.
- Provided compassionate support to patients and families navigating emergency department processes.
- Maintained compliance with hospital policies and regulatory requirements during patient intake procedures.
- Collaborated with clinical staff to prioritize urgent cases, enhancing overall department efficiency.
- Maintained strict confidentiality of sensitive patient information in compliance with HIPAA regulations.
- Upheld high standards of professionalism and integrity at all times, serving as a reliable representative of the hospital to patients, families, and colleagues.
Environmental Services Housekeeper
WakeMed Cary Hospital
Cary, NC
08.2022 - 10.2023
- Ensured cleanliness and sanitation of patient rooms and common areas to meet health standards.
- Operated cleaning equipment, including floor scrubbers and vacuums, with efficiency and safety protocols.
- Maintained inventory of cleaning supplies, ensuring timely replenishment to support daily operations.
- Collaborated with nursing staff to prioritize cleaning schedules based on patient needs and hospital flow.
- Trained new staff in proper cleaning techniques and safety procedures for a consistent service standard.
- Wore necessary personal protective equipment to minimize risks from hazardous materials, biohazards, and other harmful substances.
- Ensured timely completion of assigned tasks by effectively prioritizing workload based on urgency and importance.
- Cleaned and disinfected patient exam rooms, surgery suites, and common areas to promote sanitary treatment and services environment.
- Contributed to positive patient experiences by maintaining clean, orderly, and welcoming environments throughout the facility.
- Interacted with hospital staff, patients, and families to demonstrate good customer service techniques.
- Removed hazardous and medical waste from exam rooms, treatment rooms, and surgery suites to minimize risks to patients and medical personnel.
- Utilized chemicals and cleaning equipment to meet facility's predetermined sanitation and cleanliness quality standards.
- Reduced cross-contamination risks with thorough cleaning practices and proper disposal of hazardous materials.
- Documented and reported necessary facility and building repairs observed.
Education
Some College - Paralegal Studies
Wake Technical Community College
Raleigh, NC07.2027
Skills
- Customer service
- Effective multitasking
- Patience and empathy
- Phone etiquette
- Detail-oriented
- Payment processing
- Adaptability under pressure
- Continuing education
- Teamwork and collaboration
- Problem-solving
- Time management
- Attention to detail
- HIPAA compliance
Languages
English
Native or Bilingual
Spanish
Limited Working
Timeline
Hostess /Restaurant Busser
First Watch Daytime Cafe
01.2026 - Current
Emergency Department Registrar
WakeMed Cary Hospital
10.2023 - 08.2024
Environmental Services Housekeeper
WakeMed Cary Hospital
08.2022 - 10.2023
Some College - Paralegal Studies
Wake Technical Community College