Kianna Stackhouse
Charlotte
Summary
Retail sales professional versed in product placement and merchandising. Extensive experience in inventory management and shipment processing. Reliable, top-notch sales associate with outstanding customer service skills and relationship-building strengths. Dedicated to welcoming customers and providing comprehensive service. In-depth understanding of sales strategy and merchandising techniques. Dependable retail sales professional with experience in dynamic, high-performance environments. Skilled in processing transactions, handling cash, using registers and arranging merchandise. Maintains high-level customer satisfaction by smoothly resolving customer requests, needs and problems.
Overview
5
5
years of professional experience
Work History
Caregiver
First Light
01.2019 - 12.2020
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
Sales Associate
Victoria's Secret
07.2019 - 03.2020
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Medical Technician
Inlet Coastal Resort
05.2020 - 10.2021
- Handled sensitive patient information with confidentiality while upholding HIPAA regulations at all times.
- Measured patient vital signs such as blood pressure, pulse rate, and temperature to record information on patients' charts.
- Assisted physicians and nurses in performing diagnostic tests and procedures to identify accurate treatment for patients.
- Performed patient service duties by communicating directly with patients, answering questions, and assisting with concerns.
Guest Service Representative
European Wax Center
01.2022 - 06.2023
- Assisted guests with reservation modifications, resolving any issues promptly and professionally.
- Handled payment transactions accurately, maintaining proper cash handling procedures at all times.
- Resolved guest complaints diplomatically to maintain a positive property reputation and high customer satisfaction rates.
- Developed strong rapport with returning guests to foster loyalty and repeat business.
Sales Associate Specialist
Victoria's Secret & PINK
10.2023 - 07.2024
- Provided accurate information about promotions, customer programs, and products, helping drive high customer retention.
- Consistently maintained store cleanliness and visual appeal, ensuring an inviting atmosphere for customers.
- Developed a comprehensive understanding of product offerings and effectively communicated this knowledge to potential buyers, helping them make informed decisions.
- Greeted customers and helped with product questions, selections, and purchases.
Education
High School Diploma -
Academy For Technology And Academics
Conway, South Carolina 06.2017
High School Diploma -
Conway High School
Conway, SC06.2017
Skills
- Store Opening and Closing
- Money Handling
- Product Knowledge
- Customer Assistance
- Upselling strategies
- Building Customer Loyalty
- Merchandise Receiving and Handling
- Meeting Sales Goals
- Flexible Schedule
- Customer Service
- Stocking and Receiving
- Sales and Promotions
- Gift Wrapping
Timeline
Sales Associate Specialist
Victoria's Secret & PINK
10.2023 - 07.2024
Guest Service Representative
European Wax Center
01.2022 - 06.2023
Medical Technician
Inlet Coastal Resort
05.2020 - 10.2021
Sales Associate
Victoria's Secret
07.2019 - 03.2020
Caregiver
First Light
01.2019 - 12.2020
High School Diploma -
Academy For Technology And Academics
High School Diploma -
Conway High School
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