Kianna McDuffie

• Prepared packages for shipment following specific guidelines, reducing shipping errors and costly delays.
• Completed high-volume packing assignments quickly while maintaining strict quality standards.
• Supported quality control efforts by inspecting products for defects before packaging.
• Reduced product damage rates by carefully handling items during the packing process.

• Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
• Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
• Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
• Streamlined communication between patients and healthcare providers, ensuring timely responses to inquiries and concerns.

• Provided comprehensive over-the-phone account and payment support, including activations and troubleshooting.

• Met sales goals through customer education and upselling, enhancing the value of customer investments.

• Deep knowledge of Spectrum products and services to offer effective resolutions.

• Supported the customer experience through ongoing training, product updates, and mentorship.

• Answered incoming phone calls and addressed questions from customers and healthcare providers.
• Stocked, labeled, and inventoried medication to keep accurate records.
• Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
• Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.