Kiana Teal
Charlotte
Summary
I am seeking to use my creative work and professional experiences to advance the vision of my clients and employers; to continue to learn and grow while improving service and communications in organizations that change the lives of people and communities.
Overview
20
20
years of professional experience
Work History
Licensed Health Insurance Agent
Self Employed
08.2022 - Current
- Medicare/Medicaid -ACA Health Plans -Identifies prospective clients through leads and referrals -Schedules client meetings -Performs follow-up calls as needed -Advises on insurance coverage -Conducts periodic policy reviews -Prepares insurance proposals -Completes requirements and submits to underwriters -Medical terminology/coding
- Used Salesforce to track sales trends and track customer information
Account Protection Associate
Bread Financial
01.2023 - 08.2023
- Receive incoming investigative and verification phone calls from customers and business partners to minimize fraud loss and risk exposure. -Review and verify customer behavioral activity and identify potentially fraudulent activities. -Process pending credit applications using SNAP
- Assist with intake of new fraud claims in VCARS. -Demonstrate ability to utilize multiple programs simultaneously such as Experian KIQ, FDWC, and Accurint to perform job functions. -Maintain up-to-date knowledge of current fraud trends and current fraud policies and procedures. -Demonstrate attention to detail and accuracy by analyzing data and drawing conclusions based upon the data. -Establish and meet critical deadlines while prioritizing multiple activities and complex projects simultaneously
Business Support Connections Rep.
Wells Fargo
01.2020 - 01.2023
- Inbound and outbound calling -Assisting with opening business checking and savings accounts -Providing instructions to branch bankers and customers regarding :
- Business entity structure Ad hoc queries from traders/sales/clients.
- Liaise with internal teams on break resolution.
- Manage life cycle events, allocation support, and/or novation management. -Teaching branch bankers regarding company policy and walking them through process and procedures - Liased with the CAF and CLO Trading Desk, Technology, Loan and Collateral Operations to provide assistance to trade account owners -Reviewing legal documentation
- Used SAP to track time and complete career development courses
- Used CRM program to track customer information
TMC Operator/Administrative Rep.
I-77 Mobility Partners
08.2018 - 11.2019
- Managing Traffic Flow -Dispatching Maintenance Technicians -Maintaining time logs -Operating CCTV cameras in real time -Monitoring tolls and DMS boards -Archived paper and electronic versions of final reports -Contacting emergency services and DOT to keep them informed regarding happenings on our project.
Customer Service Agent Temp.
Garretson Resolution Group
01.2018 - 08.2018
- Inbound and Outbound Calling -Assisting customers with settlement claims -Filling out plaintiff fact sheets -Maintaining Excel spreadsheets -Quality Assurance Review
Order Processing Representative
UPS
11.2014 - 08.2017
- Creating documents, slide presentations and memos -Proofreading documents -Coordinating ocean freight shipments -Recommended shipping solutions to minimize cost or environmental impacts -Providing price quotes -Worked with customers, sales and customs to ensure that our customers have the accurate documentation to ship into the US and other countries -Cash to order
Customer Service Representative
Employees Retirement System Of Georgia
11.2009 - 05.2012
- Answering calls -Providing customer service -Relaying information concerning retirement pension plans and verifying benefits -Creating correspondence & memos -Payroll distribution -Training new hires -Quality Assurance Review
Administrative Assistant
Johnson Controls
10.2007 - 05.2009
- Data Entry -Filing and distributing work orders -Answering telephones & providing customer service -Preparing documents & memos -Sorting and preparing mail -Assisting Executive Supervisors, Managers & Shift Leads with daily activities
Administrative Customer Care Agent
Firstpro Staffing
02.2007 - 10.2007
- Answering telephones -Preparing documents and memos -Scheduling appointments -Data entry -Sorting and preparing mail
911 Operator
Dekalb County Police Department
06.2005 - 01.2007
- Taking Emergency 911 Calls -Collecting needed information from complainants -Operating the police and fire radio -Dispatching the police, fire and EMS units -Assisting officers & performing secretarial duties
Education
BS - Criminal Justice
University of Phoenix
AA - Graphic Design
Bauder College
08.2003
Skills
- Proficient in Microsoft Word, Powerpoint, Excel, Access, Quark XXpress, Illustrator, Typing Speed 65 wpm Excellent customer service problem solving, interpersonal, written and oral communication skills
Education
true
Timeline
Account Protection Associate
Bread Financial
01.2023 - 08.2023
Licensed Health Insurance Agent
Self Employed
08.2022 - Current
Business Support Connections Rep.
Wells Fargo
01.2020 - 01.2023
TMC Operator/Administrative Rep.
I-77 Mobility Partners
08.2018 - 11.2019
Customer Service Agent Temp.
Garretson Resolution Group
01.2018 - 08.2018
Order Processing Representative
UPS
11.2014 - 08.2017
Customer Service Representative
Employees Retirement System Of Georgia
11.2009 - 05.2012
Administrative Assistant
Johnson Controls
10.2007 - 05.2009
Administrative Customer Care Agent
Firstpro Staffing
02.2007 - 10.2007
911 Operator
Dekalb County Police Department
06.2005 - 01.2007
AA - Graphic Design
Bauder College
BS - Criminal Justice
University of Phoenix
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