Kiana Reason
Greensboro
Summary
Compassionate and reliable professional experienced in assisting with daily living activities, promoting independence, and maintaining a safe, supportive environment. Strong communication and teamwork skills from customer service, combined with reliability, organization, and attention to detail gained in fast-paced settings. Committed to dignity, safety, and person-centered care.
Overview
7
7
years of professional experience
Work History
Direct Support Professional
RHA Health Services
Greensboro
2023.06 - Current
- Assisted individuals with daily living activities such as bathing, dressing, and grooming.
- Instructed individuals in self-advocacy skills to increase autonomy and decision making abilities.
- Transported clients to doctor's appointments and errands.
- Monitored individuals' behaviors, documented observations, reported any changes or concerns to supervisor.
- Maintained clean and well-organized environment for client happiness and safety.
- Developed and implemented individualized support plans for clients.
Warehouse Associate
FedEx
Greensboro
2020.01 - 2023.07
- Packed and labeled merchandise to prepare for loading and shipment to customers.
- Used pallet jacks to move items to and from warehouse locations.
- Kept shelves, workstations and pallet areas neat and tidy to maintain safe work environment.
- Updated inventory and production information using warehouse management systems and scanner guns.
Customer Service Representative
Papa Johns
Greensboro
2018.10 - 2019.12
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Helped customers find specific products, answered questions and offered product advice.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Communicated with customers to assist with order placement and offer updates on status and delivery.
Education
High School Diploma -
Ben L. Smith High School
Greensboro, NCSkills
- Customer Service-Oriented
- First Aid and CPR Trained
- Warehouse Operations
- Material Handling
- Verbal and Written Communication
- Client Relations
Timeline
Direct Support Professional
RHA Health Services
2023.06 - Current
Warehouse Associate
FedEx
2020.01 - 2023.07
Customer Service Representative
Papa Johns
2018.10 - 2019.12
High School Diploma -
Ben L. Smith High School