Kiajah Evans
Durham
Summary
Ambitious individual with strong organizational and multitasking skills, as well as an aptitude for technology. Ready to apply knowledge and skills to any challenge. Reliable with a good work ethic and the ability to quickly adapt to new tasks and environments. Friendly and positive team player with good planning and problem-solving abilities.
Overview
7
7
years of professional experience
Work History
Stockroom Clerk
Alsco Stockroom
Durham
08.2025 - 02.2026
- Submitted orders to vendors for timely branch fulfillment.
- Ensured prompt arrival of orders at stockroom.
- Provided branches with estimated delivery times for orders.
- Managed vendor communications to resolve order discrepancies and product issues.
Customer Service Representative
Alorica
01.2023 - 06.2025
- Responded to live customer queries promptly to ensure satisfaction.
- Handled customer complaints and inquiries in a courteous and efficient manner.
- Addressed customers courteously using suitable methods and problem-solving skills.
- Developed strong customer relationships and loyalty through effective communication.
- Assisted customers in connecting with appropriate care teams for medication needs.
- Navigated multiple computer systems and applications and utilized search tools to find information.
Picker/Packer
Amazon
08.2019 - 11.2022
- Efficiently picked and packed customer orders to meet deadlines.
- Picked customer orders, reviewing for correct number and type of product to eliminate errors.
- Ensured timely completion of tasks to meet high-volume operational demands.
- Identified and reported any damaged or incorrect inventory items.
- Maintained organized and clean work area.
Education
Associate of Science Degree - Health Sciences
Ultimate Medical Academy
Clearwater, FL07-2023
High School Diploma -
Charles E. Jordan Highschool
Durham, NC06-2019
Some College (No Degree) - Sterile Processing
Herzing University
Skills
- Microsoft Office Applications – Word, Excel, and PowerPoint Type 39 WPM
- Data Entry
- Data management
- Customer service
- Medical Office
- Medical Administrative
- Patient Registration
- HIPAA Compliance
- CPT & ICD-10 Coding
- Medical Billing
- Medical Terminology
- Medical Records
- Medical Practice Management Systems
- Medicare / Medicaid Government Payers
- Third Party Payers
- KEY QUALIFICATIONS
Timeline
Stockroom Clerk
Alsco Stockroom
08.2025 - 02.2026
Customer Service Representative
Alorica
01.2023 - 06.2025
Picker/Packer
Amazon
08.2019 - 11.2022
Associate of Science Degree - Health Sciences
Ultimate Medical Academy
High School Diploma -
Charles E. Jordan Highschool
Some College (No Degree) - Sterile Processing
Herzing University