Kiah Grice

• Acted as the front office staff for the department, serving as the point of contact for internal and external inquiries. • Expedited document processing by meticulously proofreading, editing, and formatting materials for submission or distribution.• Supported budget management efforts by tracking expenditures, reconciling accounts.• Improved customer satisfaction by delivering prompt and professional assistance to clients and visitors.

• Provided exceptional support to executive staff, Business Services Coordinator, and Technology Support Analyst, ensuring timely completion of tasks and projects.
• Consistently met deadlines for critical tasks by prioritizing workload effectively under high-pressure situations.
• Managed multiple calendars and schedules, coordinating appointments and meetings with precision.
• Contributed to a welcoming office environment through friendly interactions, clean workspaces, and organized common areas.

• Learned all required tasks quickly to maximize performance.
• Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
• Contributed to team success by completing jobs quickly and accurately.
• Developed strong cooperative relationships with coworkers and managers.
• Maintained productive, efficient approach to all tasks.
• Delivered exceptional guest service by utilizing core hospitality principles to create a welcoming and pleasant experience.
• Operated point-of-sale systems, including registers and mobile devices, to efficiently process orders and payments.
• Consistently adhered to company appearance standards by arriving in uniform and maintaining a professional demeanor.
• Ensured cleanliness and sanitation of dining areas, workstations, and outdoor spaces to uphold restaurant quality standards.
• Provided expert assistance by addressing menu inquiries, offering detailed clarifications, and ensuring customer satisfaction.

• Reduced scheduling conflicts and ensured timely execution of tasks through proactive rescheduling and resource allocation adjustments.
• Maintained high levels of customer satisfaction through diligent scheduling coordination, ensuring all deliverables were met within agreed timeframes.
• Consistently met deadlines by effectively allocating resources, tracking progress, and making necessary adjustments to schedules as needed.
• Worked with supervisors and team members to understand supply needs and bring levels within desired tolerances.
• Identified best practices within the scheduling function, sharing these insights across teams to drive continuous improvement efforts.
• Established and maintained strong working relationships with both internal and external stakeholders, facilitating open communication channels for improved collaboration.
• Monitored employee performance closely to identify areas for improvement or additional training needs that would lead to optimized scheduling outcomes.
• Managed logistics calendar, preparing and submitting monthly reports to director.
• Conducted demonstrations for guest to navigate and utilize the scheduling website effectively.
• Processed, scheduled, and confirmed events promptly and effectively.