Kiah Dawson
Durham
Summary
Health Information Management professional with strong track record in maintaining accurate and secure patient records. Proven ability to adapt to changing requirements and collaborate effectively with teams to achieve organizational goals. Skilled in data management, compliance with healthcare regulations, and using health information systems. Reliable and results-driven, ensuring high standards in all tasks.
Overview
14
14
years of professional experience
Work History
Health Information Management Specialist
Aetna, a CVS Health Company
Raleigh, NC
06.2016 - Current
- Managed patient records ensuring compliance with HIPAA regulations and data integrity standards.
- Implemented electronic health record (EHR) systems to streamline information access and improve workflow efficiency.
- Conducted regular audits of health information systems to enhance data accuracy and security protocols.
- Led training sessions for staff on best practices for health information management and system utilization.
- Developed policies and procedures for the effective management of clinical documentation and coding practices.
- Collaborated with multidisciplinary teams to optimize patient data workflows and reduce processing times.
- Analyzed trends in health information data to support strategic decision-making within healthcare operations.
- Facilitated communication between departments to ensure accurate reporting of patient outcomes and statistics.
- Played an instrumental role in achieving accreditation status from relevant regulatory bodies through diligent adherence to required documentation standards.
Customer Service Representative
Reimbursement Technologies Inc.
Conshohocken, PA
02.2015 - 06.2016
- Respond to telephone inquiries, providing quality service to customers and associates inquiring about status of insurance and medical claims
- Listen attentively to caller needs to ensure a positive customer experience
- Access electronic and paper medical claims to look up insurance information and enrollment status
- Strive for quick complaint resolution; commended by supervisor for the ability to resolve problems on the first call and avoid escalation of issues
- Excel within a service-oriented company, demonstrating a talent for communicating effectively with customers from diverse backgrounds
Customer Service Representative
Just Like Home LLC
Philadelphia, PA
09.2011 - 02.2015
- Company Overview: (Childcare Product Distribution Center)
- Ensured customers were satisfied with every part of the flooring experience, from initial greeting through order completion
- Memorized the company’s product offerings; contributed to varies sales increases for the quarter by communicating product benefits and providing excellent service
- Recommended solutions within customer budgets and proactively followed up with all leads
- Data entry, Faxing, Office maintenance, etc
- Cash handling accuracy
- (Childcare Product Distribution Center)
Education
Associate Of Arts - Health Information Technology
DeVry University
Lisle, IL04-2026
Skills
- ICD-10-cM coding
- HIPAA regulations
- Continuous learning mindset
- Healthcare compliance
- Medical coding expertise
- Clinical documentation improvement
- Revenue cycle management
- Medical billing
- Auditing and reporting
- Electronic health records management
Timeline
Health Information Management Specialist
Aetna, a CVS Health Company
06.2016 - Current
Customer Service Representative
Reimbursement Technologies Inc.
02.2015 - 06.2016
Customer Service Representative
Just Like Home LLC
09.2011 - 02.2015
Associate Of Arts - Health Information Technology
DeVry University
References
Available upon request