Kia Mosley
Wingate
Summary
Receptionist with several years of hands-on experience answering phone calls, scheduling appointments, and directing guests. Personable and organized individual possessing strong administrative skills paired with outstanding recordkeeping and time management abilities. Committed to providing outstanding administrative support to staff and guests, also a resourceful professional in customer-facing roles, adept at handling high volumes of inquiries. Specialize in effective communication, data entry, and appointment scheduling to support operational flow. Excel in problem-solving, time management, and adaptability, ensuring positive experiences for both clients and team members.
Overview
6
6
years of professional experience
Work History
Receptionist
Pinnacle Dermatology
Monroe
08.2023 - Current
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Scheduled and confirmed appointments.
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Performed clerical duties such as filing, photocopying, transcribing, and faxing.
- Utilized office equipment such as printers, copiers, and fax machines, ensuring they were in good working order.
- Developed and maintained a filing system for essential documents, improving office organization.
- Maintained an organized filing system of confidential client information in accordance with company policy.
- Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
- Answered multi-line phone system, directing calls to appropriate staff members.
Patient Access Specialist
Atrium Health
Charlotte
03.2022 - 05.2023
- Enhanced provider efficiency through optimized scheduling of appointments and treatment rooms.
- Processed patient insurance claims, facilitating prompt payments.
- Managed patient arrival notifications and monitored service delivery against schedules to keep appointments on track.
- Evaluated stock levels regularly, placing supply orders as necessary to maintain inventory.
- Ensured adherence to HIPAA privacy standards while handling sensitive patient data.
- Secured required signatures for privacy agreements and treatment consents from patients.
- Guided patients through the completion of consent and other required medical forms.
- Collaborated with insurance companies to resolve billing discrepancies and pre-certification issues.
Medical Billing Specialist
(TeleTech) - HealthCare Solutions
Concord
01.2020 - 02.2022
- Executed billing for more than 70 Medicaid claims each day while maintaining quality standards.
- Oversaw all aspects of payments processing, invoicing, and collections tasks.
- Monitored past due accounts and implemented strategies for successful collections.
- Managed collection and posting of patient account payments to ensure financial accuracy.
- Addressed inquiries related to eligibility and coordinated benefits and payments effectively.
- Maintained elevated customer satisfaction levels through prompt response to inquiries.
- Ensured HIPAA compliance by maintaining confidentiality of all patient information.
- Accurately recorded invoice payments in the account database for streamlined tracking.
- Verify patient insurance eligibility and coverage prior to service delivery.
Education
High School Diploma -
Monroe High School
Monroe06.2018
Skills
- Multi-tasking ability
- Leadership skills
- Problem-solving expertise
- Microsoft Office proficiency
- Verbal communication
- Adaptability
- Insurance industry knowledge
- Policy and procedure explanation
- Registration and scheduling
- Empathy and care
- Organizational skills
- Patient scheduling
- Specialist referrals
Timeline
Receptionist
Pinnacle Dermatology
08.2023 - Current
Patient Access Specialist
Atrium Health
03.2022 - 05.2023
Medical Billing Specialist
(TeleTech) - HealthCare Solutions
01.2020 - 02.2022
High School Diploma -
Monroe High School