Kiara Boone
Roanoke Rapids
Summary
7 years+ experinced customer service representative and a results driven leader. Proven success in people management, managing multiple tasks at once, and a having a high motor for driving productivity through team building, active coaching, and keeping a high focus on providing solutions for process improvements.
Overview
15
15
years of professional experience
2012
2012
years of post-secondary education
Work History
Fulfillment Associate
Amazon
Prince George
11.2021 - Current
- Fulfilled the role of process guide in the absence of a process assistant focusing on running a successful operation while maintaining efficiency and cost
- Actively trained and motivated new associates during their onboarding as a Learning Ambassador serving as a motivational leader for the foundations of the operation
- Resolving issues with packages that have missing inventory or Problem Solving requires steps that go in order to fulfill the packages request and deliver to the consumer on time.
Customer Service Representative
Conduent
Roanoke Rapids
01.2021 - 05.2021
- Resolved technical and account related issues for customers
- Guiding customers through troubleshooting Apple devices
- Scheduled service appointments for damaged or malfunctioning devices
Customer Service Representative
AAA
Roanoke Rapids
05.2015 - 09.2017
- Answering high volume incoming calls for variety of situations including breakdowns, accidents and traveling plans.
- Collecting information in stressful situations to ensure dispatch the correct service for member
- Signing up new members for AAA benefits based of their needs.
Mcdonalds
Roanoke Rapids
06.2011 - 05.2015
- Provided friendly and efficient customer service in fast-paced environment
- Training 3 new employees on daily task and customer service
- Operated the register handling cash and other payment forms.
Education
High School Diploma -
Roanoke Rapids High School
Roanoke Rapids, NCSkills
- Microsoft Office Suite
- Intermediate Spanish
- Skills
- Customer Service
- Warehouse Operations
- Problem Solving
- Team Support & Training
- RF Scanner / Order Picking
- Cash Handling
Timeline
Fulfillment Associate
Amazon
11.2021 - Current
Customer Service Representative
Conduent
01.2021 - 05.2021
Customer Service Representative
AAA
05.2015 - 09.2017
Mcdonalds
06.2011 - 05.2015
High School Diploma -
Roanoke Rapids High School