Khristine Haar
Wilmington
Summary
Dynamic service advisor recognized for strong attention to detail and effective communication in the automotive sector. Expertise in warranty processing and service operations, committed to delivering exceptional client experiences and optimizing service efficiency.
Overview
43
43
years of professional experience
1
1
Certification
Work History
Service advisor
Hendrick CDJRF Of Wilmington NC
Wilmington
01.2022 - Current
- Responsible for selling, identifying and documenting service, maintenance and repair service for customers.
- Responsible for scheduling service to be performed.
- Worked with customers and technician to identify needed maintenance.
- Advised customers on necessary and recommended services.
- Computed the cost of parts and labor to restore vehicle to condition specified by customer.
- Entered itemized estimates on service orders and explained estimate of repairs to customers.
- Scheduled Service appointments.
- Dispatched work orders to technicians, followed work order flow through the shop until vehicle completion and reported status to customers.
- Reported to manufacturer and submitted claims to various extended warranty companies providing estimates to obtain claim authorizations.
- Participated in required training to gain expert certifications for Chrysler, Dodge, Jeep, Ram and Fiat.
Service Advisor
Neuwirth Motors
Wilmington
10.2013 - 08.2020
- Job Positions Held: Service Advisor 3 years, Service Coordinator 2 years - Setting appointments. Customer follow up on part orders, Parts Coordinator 2 years-Ordering parts, tracking inventory for special orders and tracking recall parts order information.
Owner
Titan Realty Group, LLC
Carolina Beach
03.2006 - 07.2015
- Managed property listings, ensuring accuracy across multiple platforms.
- Developed marketing strategies to attract buyers and enhance visibility.
- Coordinated open houses and property showings for clients and agents.
- Negotiated contracts, facilitating communication between buyers and sellers.
- Maintained strong client relationships through regular updates and support.
- Conducted market research to identify trends and pricing strategies.
- Oversaw daily operations, including scheduling and paperwork management.
- Ensured compliance with regulations while managing budgeting and financial activities.
Owner
Automotive Service Associates
01.1997 - 01.2001
- Processing Warranty Claims for manufacturers Ford, Lincoln, Mercury and Mazda.
Various Positions
Airport Lincoln Mercury Mazda
Hyannis
01.1983 - 01.1997
- Automotive Service Manager 1992-1997
- Service Advisor/Assistant manager 1989-1992
- Service Dispatcher 1988-1989
- Warranty Administrator 1985-1988
- Receptionist 1983-1985
Warranty Administrator
Neuwirth Motors
Wilmington
08.2020
- Company Overview: sold dealership to Hendrick Automotive Group
- Responsible for preparing records, reconciling warranty claims, and submitting warranty claims to the factory and distributors in accordance with Company guidelines.
- Processed warranty claims in accordance with Manufacturer Guidelines.
- Verified criteria required by factory or distributor.
- Posted credits received for payment of warranty claims.
- Prepared CSI documents.
- Maintained warranty parts for scrapping or refund in accordance with Manufacturer Guidelines.
- Followed up with the factory and distributors regarding unpaid claims.
- Filed warranty documentation and maintained records as necessary.
- Participated in required training to gain expert certification for Chrysler, Dodge, Jeep. Ram and Fiat.
- Sold dealership to Hendrick Automotive Group
Education
High School Diploma -
Barnstable High School
Hyannis, MA01-1983
Certification
- NC Auctioneer
- NC Real Estate Broker
- Jeep Expert Certification
- Ram Expert Certification
- Mopar Expert Certification
- Ev Expert Certification
- Warranty Processing Certification
- Customer Service Expert Certification
References
References available upon request.
Timeline
Service advisor
Hendrick CDJRF Of Wilmington NC
01.2022 - Current
Warranty Administrator
Neuwirth Motors
08.2020
Service Advisor
Neuwirth Motors
10.2013 - 08.2020
Owner
Titan Realty Group, LLC
03.2006 - 07.2015
Owner
Automotive Service Associates
01.1997 - 01.2001
Various Positions
Airport Lincoln Mercury Mazda
01.1983 - 01.1997
High School Diploma -
Barnstable High School
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