KHOLBY LOCKWOOD
Albemarle
Summary
Friendly Head Cashier experienced in leading large teams with exceptional skill as trainer, team builder and project manager. Talented in accurately handling money, monitoring performance and resolving customer concerns in fast-paced environments.
Overview
7
7
years of professional experience
Work History
Head Cashier
Lowes
03.2019 - Current
- Learned proper etiquette for answering phone calls, scheduling workers for lunches and breaks, pulling online orders, and handling money
- Received several customer service awards and an award for high credit scores.
- Mentored new cashiers, providing comprehensive training that resulte
- Mentored new cashiers, providing comprehensive training that resulted in increased productivity.
- Handled escalated customer concerns with professionalism and empathy, working diligently toward satisfactory resolutions.
Hardlines Associate
Target
10.2017 - 01.2018
- Helped customers complete purchases, locate items, and join reward programs.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Answered questions about store policies and addressed customer concerns.
- Increased sales by offering advice on purchases and promoting additional products.
Education
High School Diploma -
Independence High School
Charlotte, NC06.2017
Skills
- Money Handling: Checking for-over flow money, grabbing any over flow money and counting it then putting it in the safe
- Scheduling: Reviewing system automated schedule and filling in gaps and scheduling breaks and lunches
- Over the Phone: Answering customer calls and providing excellent customer service while answering their questions or solving any of the problems at hand
- Store opening/closing procedures
Accomplishments
Earned “Team Building” award twice. The first time being for always boosting morale of the cashiers; the second time being for me leading a team of cashiers into getting the most loyalty program signups and credit cards in a quarter.
Timeline
Head Cashier
Lowes
03.2019 - Current
Hardlines Associate
Target
10.2017 - 01.2018
High School Diploma -
Independence High School
Similar Profiles
Alessia OliverAlessia Oliver
Cashier at LowesCashier at Lowes
Lillian KingstonLillian Kingston
Delivery coordinator/ Fulfillment at LowesDelivery coordinator/ Fulfillment at Lowes
Bianca WatsonBianca Watson
Head Cashier Supervisor at LOWESHead Cashier Supervisor at LOWES