Crystal VanGorder
Greensboro
Summary
Experienced professional with expertise in office management and customer service. Has a strong background in executive support, adept at managing complex schedules, coordinating meetings, and handling confidential information. Highly skilled in communication, organization, and problem-solving. Successfully streamlined office operations. Demonstrated proficiency in calendar management and travel arrangements.
Overview
14
14
years of professional experience
Work History
Ventilator Authorization Specialist
AdaptHealth
10.2016 - Current
- Processes patient authorization requests efficiently, ensuring compliance with insurance guidelines.
- Coordinates communication between healthcare providers and insurance companies to expedite approvals.
- Reviews medical documentation for accuracy, verifying necessary information for authorization decisions.
- Trained new staff on authorization protocols and best practices to enhance team performance.
Office Manager
Fresh.Local.Good Food Group
02.2014 - 09.2016
- Managed vendor relationships to ensure timely supply of materials and services.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory by ordering, stocking and handling shipment receiving.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Assisted in the hiring process, conducting interviews and onboarding new employees to promote a seamless integration into the team.
- Served as a liaison between upper management and staff members, facilitating open channels of communication.
Assistant Spa Manager
Chakras Salon and Spa
03.2012 - 05.2016
- Assisted in managing daily spa operations, ensuring exceptional guest experiences and service quality.
- Coordinated guest appointment scheduling and staffing to optimize resource allocation and client satisfaction
- Oversaw inventory management processes, ensuring adequate supplies for all spa services.
- Analyzed customer feedback to identify areas for improvement in service offerings and operations.
Education
High School Diploma -
Trinity High School
Trinity, NC05-2005
Skills
- Customer service
- Organizational skills
- Office management
- Administrative support
- Scheduling and calendar management
- Staff hiring
- Supply management
- Employee training
Timeline
Ventilator Authorization Specialist
AdaptHealth
10.2016 - Current
Office Manager
Fresh.Local.Good Food Group
02.2014 - 09.2016
Assistant Spa Manager
Chakras Salon and Spa
03.2012 - 05.2016
High School Diploma -
Trinity High School