Summary
Overview
Work History
Education
Skills
Timeline
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Crystal VanGorder

Greensboro

Summary

Experienced professional with expertise in office management and customer service. Has a strong background in executive support, adept at managing complex schedules, coordinating meetings, and handling confidential information. Highly skilled in communication, organization, and problem-solving. Successfully streamlined office operations. Demonstrated proficiency in calendar management and travel arrangements.

Overview

14
14
years of professional experience

Work History

Ventilator Authorization Specialist

AdaptHealth
10.2016 - Current
  • Processes patient authorization requests efficiently, ensuring compliance with insurance guidelines.
  • Coordinates communication between healthcare providers and insurance companies to expedite approvals.
  • Reviews medical documentation for accuracy, verifying necessary information for authorization decisions.
  • Trained new staff on authorization protocols and best practices to enhance team performance.

Office Manager

Fresh.Local.Good Food Group
02.2014 - 09.2016
  • Managed vendor relationships to ensure timely supply of materials and services.
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone or email correspondence.
  • Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
  • Oversaw office inventory by ordering, stocking and handling shipment receiving.
  • Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
  • Assisted in the hiring process, conducting interviews and onboarding new employees to promote a seamless integration into the team.
  • Served as a liaison between upper management and staff members, facilitating open channels of communication.

Assistant Spa Manager

Chakras Salon and Spa
03.2012 - 05.2016
  • Assisted in managing daily spa operations, ensuring exceptional guest experiences and service quality.
  • Coordinated guest appointment scheduling and staffing to optimize resource allocation and client satisfaction
  • Oversaw inventory management processes, ensuring adequate supplies for all spa services.
  • Analyzed customer feedback to identify areas for improvement in service offerings and operations.

Education

High School Diploma -

Trinity High School
Trinity, NC
05-2005

Skills

  • Customer service
  • Organizational skills
  • Office management
  • Administrative support
  • Scheduling and calendar management
  • Staff hiring
  • Supply management
  • Employee training

Timeline

Ventilator Authorization Specialist

AdaptHealth
10.2016 - Current

Office Manager

Fresh.Local.Good Food Group
02.2014 - 09.2016

Assistant Spa Manager

Chakras Salon and Spa
03.2012 - 05.2016

High School Diploma -

Trinity High School

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Crystal VanGorder