Khalil Crumb
Durham
Summary
Dynamic team leader with expertise in employee training and project management. Proven ability to resolve customer issues and foster a collaborative work environment, driving team success and guest satisfaction.
Overview
2
2
years of professional experience
Work History
Team Leader
Sonic
Fayetteville
08.2023 - 01.2026
- Supervised team members to uphold company policies and procedures, ensuring compliance and consistency.
- Delegated daily tasks to optimize group productivity and align team efforts with objectives.
- Provided training and support to motivate team members toward objectives.
- Trained new employees on customer service standards and operational protocols.
- Cultivated positive work environment that encouraged collaboration and teamwork among staff.
- Assisted in resolving customer complaints to improve guest satisfaction.
- Coordinated inventory management to maximize product availability and reduce waste.
- Enforced health and safety regulations to safeguard employees and customers.
Education
Associate of Science - Information Technology
North Carolina Central University
Durham, NC03-2026
Skills
- Team leadership
- Employee training
- Project management
- Problem resolution
- Customer service
- Data analysis
- Inventory management
Languages
French
Limited
Affiliations
Blood drive
Timeline
Team Leader
Sonic
08.2023 - 01.2026
Associate of Science - Information Technology
North Carolina Central University