Help Desk Intern
Topgolf
Lake Mary
06.2025 - 07.2025
- Provided Tier 1 technical support to end users, troubleshooting hardware, software, and account-related issues
- Documented incidents, resolutions, and escalation steps to improve knowledge sharing and response efficiency
- Assisted with system setup, user access requests, and routine IT maintenance tasks
- Developed strong customer service and communication skills while supporting users in a fast-paced environment