Khaila Dunnigan
Greensboro
Overview
9
9
years of professional experience
Work History
Lead Eligibility Caseworker
Guilford County Department of Social Services
06.2022 - Current
- Conduct comprehensive policy training for new and existing staff, ensuring adherence to regulations and standards.
- Provide expert guidance to eligibility workers, addressing inquiries on customer benefits, policies, escalations, and technology issues.
- Perform compliance reviews and audits on staff cases, ensuring alignment with policy updates and utilizing the NC FAST system effectively.
Eligibility Caseworker
Guilford County Department of Social Services
06.2018 - 06.2022
- Analyzed and determined eligibility for various assistance programs by navigating complex federal, state, and county policies.
- Conducted client interviews, verified external data, and facilitated application processes, offering clarity on policies and procedures.
Income Maintenance Caseworker
Durham County Department of Social Services
07.2017 - 06.2018
- Administered Food and Nutritional Services, Medicaid assistance, and conducted meticulous assessments to determine client eligibility.
- Advised clients on the most suitable programs based on their specific needs.
Outlets/Restaurant Supervisor
Embassy Suites
10.2014 - 07.2017
- Oversaw a dynamic food and beverage team, ensuring exceptional service and operational excellence.
- Managed schedules, inventory, and resolved guest concerns promptly and professionally.
Transition Team Intern
State of North Carolina
01.2016 - 08.2016
- Collaborated within the IT change-management team, partnering with HR, process management, and business development units to analyze and improve existing processes.
Education
Bachelor of Science - Psychology, Public Health
University of North Carolina
Timeline
Lead Eligibility Caseworker
Guilford County Department of Social Services
06.2022 - Current
Eligibility Caseworker
Guilford County Department of Social Services
06.2018 - 06.2022
Income Maintenance Caseworker
Durham County Department of Social Services
07.2017 - 06.2018
Transition Team Intern
State of North Carolina
01.2016 - 08.2016
Outlets/Restaurant Supervisor
Embassy Suites
10.2014 - 07.2017
Bachelor of Science - Psychology, Public Health
University of North Carolina
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