Khadizah Green
Charlotte,NC
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
9
9
years of professional experience
Work History
Sr Admin Support Asst (Temp)
Mecklenburg County Health Department
09.2023 - Current
- Enhanced customer satisfaction by addressing and resolving support inquiries in a timely manner.
- Streamlined workflow processes for increased efficiency and productivity within the support team.
- Managed high call volume, prioritizing cases and providing prompt assistance to customers.
- Collaborated with cross-functional teams to ensure seamless communication and effective problem resolution.
Branch Coordinator (Remote)
Apria Healthcare
11.2022 - 06.2023
- Increased customer satisfaction with prompt resolution of issues and concerns.
- Provided technical support to customers via email and phone.
- Documented all incoming emails for future reference purposes.
- Monitored emails queues and responded quickly to customer requests.
- Provided support in resolving customer issues related to products or services offered by the branch.
- Scheduled appointments for customers with the appropriate personnel or departments.
- Answered telephone calls promptly while maintaining a professional demeanor.
Lead Patient Connection Specialist (REMOTE)
Aerotek
07.2020 - 09.2022
- Drafted emails to customers and responded to customer inquiries in a timely manner.
- Provided technical support via email, or phone as needed.
- Assisted with patient registration, insurance verification, and appointment scheduling.
- Provided information regarding billing procedures and payment options to patients.
- Responded promptly to inquiries from patients regarding their care plans.
- Resolved customer complaints in a timely manner to ensure customer satisfaction.
Admin Assistant/Receptionist
Essential Assessments and Behavioral Health
04.2015 - 07.2020
- Enhanced customer satisfaction by efficiently managing incoming calls and directing them to appropriate departments.
- Assisted with appointment scheduling for clients, improving overall office organization and time management.
- Increased client retention by providing exceptional customer service during check-in and check-out processes.
- Answered phone calls, responded to inquiries and transferred calls as required.
- Updated customer information in database systems to ensure accuracy of records.
- Monitored emails queues and responded quickly to customer requests.
- Researched, identified, and resolved customer issues quickly and efficiently.
Education
High school diploma -
Booker T. Washington High School
Atlanta, GA05.2012
Skills
- Strong Organization
- Resourcefulness and Initiative
- Administrative Support
- Email Etiquette
- CRM Software
- Data Entry
- Customer Service
- Documentation
- Verbal Communication
- Written Communication
Timeline
Sr Admin Support Asst (Temp)
Mecklenburg County Health Department
09.2023 - Current
Branch Coordinator (Remote)
Apria Healthcare
11.2022 - 06.2023
Lead Patient Connection Specialist (REMOTE)
Aerotek
07.2020 - 09.2022
Admin Assistant/Receptionist
Essential Assessments and Behavioral Health
04.2015 - 07.2020
High school diploma -
Booker T. Washington High School
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