Khadija Byrd
Monroe,NC
Summary
Customer service professional with extensive experience at BlueCross BlueShield and Spectrum. Skilled in CSG and data entry, consistently resolving complex issues while ensuring high customer satisfaction. Demonstrated ability to promote services and strengthen client relationships through effective communication and problem-solving. Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Charter Spectrum
01.2024 - Current
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Provided exceptional customer service to ensure customer satisfaction.
- Identified opportunities for upselling additional products or services based on customer needs.
- Collected deposits or payments and arranged for billing.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
Customer Service Representative
BlueCross BlueShield
10.2021 - 12.2023
- Assisted members with inquiries regarding insurance policies and benefits.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Collections Representative
Reliance Financial Group
08.2018 - 09.2021
- Managed collections processes to ensure timely resolution of outstanding accounts
- Analyzed account data to identify trends and recommend actionable solutions for delinquent accounts
- Resolved customer inquiries regarding account status, payment options, and billing discrepancies
- Processed payments and contracts on accounts.
- Negotiated to collect balance in full.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Maintained high volume of calls and met demands of busy and productive group.
- Processed payments and applied to customer balances.
- Adapted quickly to changing priorities, maintaining a high level of performance and attention to detail in the fast-paced collections environment.
Education
Monroe High School
Monroe NCSkills
- CRM
- Kronos
- Microsoft Excel
- Date entry
- PowerPoint
- Agent OS
- CSG
- Google Drive
- Payment processing
- Billing adjustments
- Inbound and outbound calling
- Problem solving
- Time management
- Critical thinking
- Researching
- CRM software
Personal Information
Education and Training
other
Timeline
Customer Service Representative
Charter Spectrum
01.2024 - Current
Customer Service Representative
BlueCross BlueShield
10.2021 - 12.2023
Collections Representative
Reliance Financial Group
08.2018 - 09.2021
Monroe High School
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