Keyshala Williams
Henderson
Summary
Developed strong communication and problem-solving abilities in fast-paced service environment. Proven track record of managing and resolving customer inquiries efficiently and effectively. Seeking to transition into a new field where these skills can be leveraged to enhance team performance and customer satisfaction.
Overview
3
3
years of professional experience
Work History
Production Technician
K-Flex
01.2025 - 05.2025
- Promoted a positive work environment through effective communication, teamwork, and mutual respect among colleagues.
- Safeguarded workplace safety by adhering to OSHA guidelines and reporting potential hazards promptly.
- Reduced order processing times with streamlined picking, packing, and shipping procedures.
- Operated various types of warehouse machinery safely, adhering to all relevant guidelines and protocols.
- Assisted in training new team members, sharing best practices for packing, shipping, and receiving processes to foster a culture of excellence among colleagues.
- Met daily quotas consistently by always working hard and efficiently with little downtime.
- Ensured product quality through thorough inspection of assembled items before moving them to the next stage in the process.
Customer Service Representative
Dynata
01.2024 - 01.2025
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Daycare Teacher
Kiddkie Klubhouse
01.2023 - 01.2024
- Provided a safe and nurturing environment for children, regularly monitoring indoor and outdoor spaces for potential hazards.
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Maintained tidy environment to comply with cleanliness and sanitation standards.
- Developed strong relationships with parents through regular communication about their child''s progress and needs.
- Assisted in preparation of meals and snacks to provide children with proper nutrition.
- Gathered materials and resources to prepare for lessons and activities.
- Engaged with children on individual basis to build positive relationships and promote learning.
Team Member
Bojangles
08.2022 - 12.2022
- Helped customers complete purchases, locate items, and join reward programs.
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Maintained a clean and organized workspace, ensuring a positive environment for both staff and customers.
- Collaborated with team members to complete orders.
- Operated register to process payments and collect cash payment for order totals.
- Demonstrated strong multitasking abilities by balancing order-taking duties while addressing customer inquiries or concerns simultaneously.
- Used proper techniques to prepare food and ingredients.
Cashier
McDonald's
01.2022 - 08.2022
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Education
General Education
Vance Virtual Village Academy
Henderson, NC06.2025
Skills
- Testing and troubleshooting
- Quality control
- Machine operation
- Material handling equipment
- Customer service
- Active listening
- Critical thinking
- Data entry
- Problem resolution
- Computer proficiency
- Payment processing
- Follow-up skills
- Call management
- Problem Solving
Timeline
Production Technician
K-Flex
01.2025 - 05.2025
Customer Service Representative
Dynata
01.2024 - 01.2025
Daycare Teacher
Kiddkie Klubhouse
01.2023 - 01.2024
Team Member
Bojangles
08.2022 - 12.2022
Cashier
McDonald's
01.2022 - 08.2022
General Education
Vance Virtual Village Academy
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