Keyosha Buchanan
Charlotte
Summary
I AM SEEKING EMPLOYMENT WITH A COMPANY WHERE I CAN USE MY TALENTS AND SKILLS TO GROW AND EXPAND THE COMPANY.
Im a Proactive and versatile professional with a dedication to quickly adapting to new challenges. Strong problem-solving abilities and a proven track record of fostering strong relationships with clients and team members. Focused on supporting team success and achieving positive results.
Overview
17
17
years of professional experience
Work History
School Bus Driver
Charlotte Mecklenburg Schools
Charlotte
06.2017 - Current
- CUSTOMER SERVICE
- DISPATCH
- Performed work assignments according to instructions received.
- Communicated effectively with parents regarding student transportation issues.
- Reported accidents, hazards or transportation delays using mobile two-way radios.
- Attended staff meetings and training sessions regularly for professional development purposes.
- Promoted good public relations by responding courteously to inquiries from parents or members of the community.
- Assisted in maintaining accurate records of attendance, mileage, and other data related to routes.
- Conducted system analysis and testing to identify and resolve technical issues or inefficiencies.
- Managed inventory and supplies to ensure materials were available when needed.
- Conducted testing of software and systems to ensure quality and reliability.
- Completed routine maintenance and repair.
- Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
Food Service Worker
Morrison Healthcare
Charlotte
08.2011 - 06.2017
- Maintained order and cleanliness of work areas to conform with health codes.
- Customer service
- Followed established cash handling procedures when collecting payment from customers.
- Operated cash register to process cash, check, and credit card transactions.
- Assisted with inventory management and restocking supplies as needed.
- Maintained accurate records of sales transactions for end-of-day reports.
- Coordinated with suppliers to ensure timely delivery of fresh ingredients.
Assistant Manager
GST ENTERPRISE
Charlotte
01.2008 - 12.2011
- Demonstrating outstanding customer service
- Resolve customer complaints by performing activities such as refunding money, and addressing concerns promptly
- Maintain balanced cash drawers
- Train new employees
- Complete morning and end of day reports
- Complete invoices and process information into the computer
- Coordinate daily operations with store manager
- Monitored employee attendance records, timekeeping, and payroll information.
- Established processes for monitoring customer satisfaction levels.
- Maintained accurate records of sales transactions using point-of-sale systems.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Supervised daily operations including scheduling shifts, assigning duties.
- Developed a system for tracking inventory and ordering supplies as needed.
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Managed customer service inquiries and complaints in a timely manner.
- Created reports on sales trends, inventory levels, and financial data.
Education
High School Diploma -
Hawthorn High School
Charlotte, NC06-2011
Skills
- Customer service
- Dispatch
- Safety compliance
- Vehicle operation
- Route planning
- Emergency response
- Dispatch coordination
- Inventory management
- Technical troubleshooting
- Communication skills
- Time management
- Problem solving
- Conflict resolution
- Team collaboration
- Professional development
- Logistics expert
- Parent communication
- Customer-oriented
- Commercial driving
- Vehicle systems maintenance
- GPS and route planning
- Disability awareness
- Student supervision
- Two-way radio operation
- Passenger assistance
- Special needs passengers
- Confidentiality assurance
- Analytical thinking
- Dispatcher communication
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
School Bus Driver
Charlotte Mecklenburg Schools
06.2017 - Current
Food Service Worker
Morrison Healthcare
08.2011 - 06.2017
Assistant Manager
GST ENTERPRISE
01.2008 - 12.2011
High School Diploma -
Hawthorn High School