Keyon Fields
Charlotte
Summary
Dynamic professional with a proven track record of excelling in customer service and sales. Skilled in training delivery and leadership, I consistently achieved or exceeded sales targets, while enhancing customer satisfaction. My ability to implement process improvements and maintain calm under pressure has driven significant results in high-stakes environments.
Overview
8
8
years of professional experience
4
4
Certifications
Work History
Emergency Dispatcher
OnStar
charlotte
03.2025 - Current
- Managed emergency calls to assess situations and dispatch appropriate services.
- Coordinated communication between first responders and individuals in crisis.
- Implemented process improvements for more efficient call handling and response times.
Sales Representative
Spectrum Business
Charlotte
01.2023 - 02.2024
- Developed and implemented strategic sales plans to meet customer needs and maximize sales opportunities.
- Outperformed sales targets.
- Facilitated training sessions for the sales team on new products, technologies, and sales techniques.
Sales Representative Team Leader
Premier Health Associates
Miami
08.2020 - 01.2023
- Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
- Presented products and services to prospective and existing customers to meet client needs.
- Improved overall customer purchasing experiences to promote steady revenue.
Customer Service Representative
Apple customer support
Raleigh
06.2019 - 07.2020
- Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
- Upheld quality control policies and procedures to increase customer satisfaction.
- service complaints.
- Provided product information and troubleshooting guidance.
Customer Service Representative
Alorica
Rocky Mount
04.2018 - 05.2019
- Promoted high customer satisfaction by resolving problems with knowledgeable, friendly service.
- Answered incoming calls and emails, providing frontline customer support, or assistance with product and service transactions.
- Remained calm and professional in stressful circumstances, and effectively diffused tense situations.
Education
High School Diploma -
Southern Nash High School
Bailey, NC06.2016
Some College (No Degree) - Business
University of North Carolina At Pembroke
Pembroke, NCSkills
- Customer service and sales
- Training delivery and leadership
- Achievement orientation
- Data entry
Awards/certifications
- All conference/All state varsity football player
- Art Honors society
- Class representative
- Microsoft word/excel certified
- 215 health license
Certification
Microsoft word and excel certified
Accomplishments
Top sales agent (Spectrum and Premier health associates)
Timeline
Emergency Dispatcher
OnStar
03.2025 - Current
Sales Representative
Spectrum Business
01.2023 - 02.2024
Sales Representative Team Leader
Premier Health Associates
08.2020 - 01.2023
Customer Service Representative
Apple customer support
06.2019 - 07.2020
Customer Service Representative
Alorica
04.2018 - 05.2019
High School Diploma -
Southern Nash High School
Some College (No Degree) - Business
University of North Carolina At Pembroke