Keyla Bell
Huntersville
Summary
With a distinguished career at the North Carolina State Highway Patrol, I've excelled in personnel management and incident report writing, demonstrating strong leadership and strategic risk assessment. Achievements include enhancing operational efficiency and team cohesion, underpinned by a commitment to safety and policy development.
I am proactive and goal-oriented with excellent time management and problem-solving skills. I am a highly organized, results-driven individual with a solid track record in delivering quality work.
Known for excellent communication and teamwork abilities, with a commitment to achieving company goals and delivering exceptional service. Passionate about continuous learning and professional development. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
28
28
years of professional experience
1
1
Certification
2
2
years of post-secondary education
Work History
Major
North Carolina State Highway Patrol
Raleigh
12.2021 - 04.2025
- As the Director of Field Operations, directs and supervises statewide Highway Patrol Troop Operations. Ensures that field personnel and Troop Operations Headquarters staff promptly comply with all directives and memorandums issued by the Patrol Commander, myself, and other Highway Patrol Command Staff. Consistently examines and monitors reports, computer data, and verbal information received at Patrol Headquarters, and informs the Patrol Commander of any noncompliance. Executes data analysis to makes decisions and issues directives that impact or improve the activities of field personnel. Responsible for the supervision of the uniformed and civilian personnel assigned to the Highway Patrol Headquarters, Motor Carrier Enforcement Section, and Troop Operations Administration.
Troop Commander
North Carolina Highway Patrol
Monroe
10.2019 - 11.2022
- Supervised and directed all assigned patrol employees, uniformed personnel, troopers, and civilians for a designated area referred to as a troop, which consists of a varying number of counties depending on the geographical location, so as to ensure the primary purpose of the organizational unit is accomplished efficiently and effectively for the motoring public and users of North Carolina highways.
Supervised the operation of the patrol garage and communication centers (if applicable), and provided continuous inspection to ensure an accurate inventory of all state property and the efficient use of all automobile and radio equipment by examining and evaluating preventive maintenance and cost records.
Troop Lieutenant
North Carolina Highway Patrol
Raleigh
01.2018 - 10.2019
- Assist the Troop Commander in coordinating the day-to-day operation of Troop activities. Assumed the duties as the Troop Commander's designee and acted on his behalf in his absence. Supervised (2) Troop Secretaries, Troop Communication Center, Troop Mechanics, Troop Radio Engineer, and Districts within the Troops.
District First Sergeant
North Carolina Highway Patrol
Salisbury
12.2014 - 01.2018
- Directly responsible to the Troop Commander for the overall operation of the personnel, equipment, facilities, and supplies assigned to the district, along with the fulfillment of the powers and duties enacted by law, and the policies and procedures established and approved by the North Carolina Highway Patrol. Provided work, vacation, and other schedules, and assures adequate patrol coverage for a specific geographical area. Responsible for sworn members and civilian positions. Completed the job responsibilities and duties of each member of the district when necessary, due to training, special assignments, illness, vacation, or personnel shortages. District Sergeants, Troopers, and Office Assistants answered to this position.
District Sergeant
North Carolina Highway Patrol
Raleigh
02.2008 - 12.2014
- Supervised and scheduled personnel assigned to the Executive Mansion. Identified vulnerabilities in the governors' routines, travel plans, and environment. Developed and implemented security plans to minimize risk. Provided close protection to the Governor in all settings, including public appearances, private events, and during travel.
Trooper
North Carolina Highway Patrol
Fayetteville
11.1998 - 02.2008
- Rendered aid to accident victims and others requiring basic first aid for physical injuries.
- Partnered with team members to implement service initiatives and achieve team objectives.
- Provided backup support during tactical operations conducted by SWAT teams when needed.
- Drafted incident reports detailing criminal activity, civil proceedings and varied incidents.
- Operated specialized equipment such as radar guns, breathalyzers, video cameras. during patrols or investigations.
- Wrote reports on arrests made, activities performed and unusual incidents observed.
- Performed comprehensive searches of people and property to identify controlled substances or contraband.
Corrections Officer
North Carolina Department of Corrections
Lumberton
04.1997 - 11.1998
- Transported inmates to and from medical and dental appointments, funerals, work details and court hearings.
- Maintained daily logs of shift activity.
- Provided transportation services for transporting prisoners from one location to another according to court orders or other directives.
- Used appropriate means to discipline prisoners.
- Conducted searches of inmates and visitors to prevent the smuggling of contraband.
- Participated in training sessions to stay current on best practices in corrections and emergency response.
- Patrolled and visually inspected units, yards, buildings and prisoner property and clothing to ensure welfare, security and safety.
- Conducted headcounts to ensure that all inmates were accounted for.
- Provided first response medical care in emergency situations until professional medical staff could take over.
Education
Administrative Officers Management Program
North Carolina State University
Raleigh, NC04-2018
Bachelor of Science - Criminal Justice
University of North Carolina At Pembroke
Pembroke, NC05-1997
No Degree - Public Administration
American Public University
Charles Town WV 01.2021 - 01.2023
Skills
- Executive protection certified
- Policy development
- Personnel management
- Emergency response
- Risk assessment
- Team leadership
- Incident report writing
- Organization and time management
- Excellent communication
- Problem resolution
- Training & Development
- First aid and CPR certified
- Accountability
- Firearms proficiency
- De-escalation techniques
- Criminal investigations/Criminal justice
Affiliations
- Member of the NC State Highway Patrol Charity Softball Team
Certification
- Basic Law Enforcement Training (NCSHP) 11/1998
- Executive Protection Training 05/2010
- Advanced Law Enforcement Certificate 2/2016
- Commerical Vehicle Safety Alliance Certification (CVSA) 8/2017
- Department of Transportation Operation Academy 11/2023
- CPR Certification 02/2025
References
Colonel Freddy Johnson, Jr., NC Highway Patrol Commander
Freddy.Johnson@nchsp.gov
910-308-1721
Glenn McNeill, Jr., United States Marshall - Eastern District of North Carolina
Glennmcneill2@aol.com
919-725-2249
Additional references available upon request
Timeline
Major
North Carolina State Highway Patrol
12.2021 - 04.2025
No Degree - Public Administration
American Public University
01.2021 - 01.2023
Troop Commander
North Carolina Highway Patrol
10.2019 - 11.2022
Troop Lieutenant
North Carolina Highway Patrol
01.2018 - 10.2019
District First Sergeant
North Carolina Highway Patrol
12.2014 - 01.2018
District Sergeant
North Carolina Highway Patrol
02.2008 - 12.2014
Trooper
North Carolina Highway Patrol
11.1998 - 02.2008
Corrections Officer
North Carolina Department of Corrections
04.1997 - 11.1998
Administrative Officers Management Program
North Carolina State University
Bachelor of Science - Criminal Justice
University of North Carolina At Pembroke
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