Keyishua Porter
Fort Bragg
Summary
Dedicated professional skilled in enhancing resident satisfaction through effective problem-solving and operational efficiency. Proven ability to coordinate large events and support team collaboration.
Overview
5
5
years of professional experience
Work History
Resident Associate
Corvias Property Management
Fort Bragg
10.2024 - 04.2026
- Enforced community rules and addressed violations promptly, maintaining the property's reputation for quality living.
- Implemented strategies to enhance operational efficiency in community centers and residential homes.
- Maintained accurate records of residential interactions and incidents for compliance purposes.
- Resolved resident concerns quickly, contributing to increased satisfaction and retention rates.
- Managed lease renewal and provided thorough information on available options, resulting in informed decision making by residents.
Talent Acquisition Specialist
Hilton
Fort Bragg
04.2023 - 12.2023
- Managed applicant tracking system, ensuring accurate candidate records throughout recruitment lifecycle to support effective hiring decisions.
- Conducted initial candidate screenings, evaluating qualifications and cultural fit to identify suitable candidates for open positions.
- Coordinated recruitment process, facilitating timely communication between candidates and hiring managers to enhance candidate experience.
- Collaborated with hiring managers to define job requirements and create compelling job descriptions, attracting top talent to the company.
Catering Coordinator
The Roosevelt New Orleans, A Waldorf Astoria Hotel
New Orleans
03.2022 - 01.2023
- Supported Directors of Sales and Marketing, Events, and Catering through efficient administrative tasks, enhancing overall operational flow.
- Facilitated preparation and processing of client contracts, ensuring smooth contractual agreements.
- Shared best practices with on-site and external teams to align efforts and achieve common goals.
- Coordinated 33 Holiday Teas with an average of 350 attendees per seating.
Guest Service Representative
The Roosevelt New Orleans, A Waldorf Astoria Hotel
New Orleans
07.2021 - 03.2022
- Provided exceptional customer service to enhance guest experiences and satisfaction.
- Managed front desk operations, including check-in and check-out processes.
- Coordinated room assignments and accommodated special requests to optimize guest experiences.
- Addressed guest inquiries promptly, ensuring effective resolution of issues to enhance satisfaction.
- Maintained accurate guest information and reservation records to support smooth front desk operations.
Education
Master of Science - Tourism And Hospitality Management
University of New Orleans
New Orleans, LA12-2023
Bachelor of Science - Marketing Management
University of New Orleans
New Orleans, LA05-2022
Skills
- Resident engagement
- Customer relationship management
- Operational efficiency
- Time management
- Team collaboration
- Problem solving
- Applicant tracking
Timeline
Resident Associate
Corvias Property Management
10.2024 - 04.2026
Talent Acquisition Specialist
Hilton
04.2023 - 12.2023
Catering Coordinator
The Roosevelt New Orleans, A Waldorf Astoria Hotel
03.2022 - 01.2023
Guest Service Representative
The Roosevelt New Orleans, A Waldorf Astoria Hotel
07.2021 - 03.2022
Master of Science - Tourism And Hospitality Management
University of New Orleans
Bachelor of Science - Marketing Management
University of New Orleans