Summary
Overview
Work History
Education
Skills
Timeline
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Keyasia Dawkins

Charlotte

Summary

Highly motivated and skilled Financial Crimes Analyst with experience in fraud detection, analysis, and prevention. Proven track record of successfully investigating and mitigating fraudulent activities. Seeking a challenging position to utilize my expertise in protecting organizations from financial losses and uncovering trends affecting business success.

Overview

5
5
years of professional experience

Work History

Financial Crimes Analyst

Truist Bank
11.2023 - Current
  • Utilized banking systems to investigate and research all transactional information to ensure that Financial Crimes requirements are met.
  • Escalated financial crimes related compliance and operational risks and issues to the appropriate governance routines, management/board level committees.
  • Use critical thinking skills to make well supported decisions relative to the alert type.
  • Thoroughly analyzed and investigated intelligence information pertaining to user behavior, know your customer (KYC) information, and transaction history.
  • Efficiently and effectively resolved cases or alerts with awareness of all timelines as directed.
  • Utilized effective communication with internal and external partners or clients.
  • Participated in BSA/AML/OFAC and/or Fraud related training that may include webinars, periodicals and self -study in order to stay abreast of any related changing laws and regulations.

Senior Fraud Analyst

Varo Bank
02.2022 - 07.2023
  • Achieved SLAs (productivity targets) and upheld quality standards set by fraud management.
  • Conducted in-depth investigations into suspected fraud cases, including check fraud, Attempted Account Takeovers, ID theft concerns, ACH and Zelle abuse.
  • Generated over 200 comprehensive reports on high-risk accounts per week and reviewed more than 100 check deposits daily.
  • Tracked fraud cases and monitored trends to develop strategies for prevention.
  • Filed Suspicious Activity Reports (SARs) as needed.
  • Collaborated with cross functional teams and internal stakeholders to mitigate fraud risks.
  • Provided training to new investigators and customer service representatives on fraud awareness and prevention.
  • Experience using fraud detection systems: Iovation, LexisNexis, Actimize, Emailage, SentiLink, FiServe Compass.

Digital Banking Representative

Varo Bank
07.2021 - 02.2022
  • Responded to incoming calls, emails (Zendesk), or chat messages from customers and addressed their questions, concerns, or requests in a professional and timely manner.
  • Educated customers on online banking and mobile banking applications.
  • Accurately documented customer interactions, inquiries, complaints, or requests in the CRM (Customer Relationship Management) system.
  • Identified and resolved customer problems efficiently and effectively ensuring customer satisfaction.
  • Met performance targets answering over 75 calls daily, striving to exceed goals set by call center management.

Operations Manager

06.2019 - 07.2021
  • Supervised daily operations and coordinated tasks to meet target volume of 180,000 cases processed per day.
  • Trained 12-15 new associates weekly to ensure efficient work on robotic machines.
  • Managed a team of 27 associates operating robotic machines, monitoring their performance to achieve a rate goal of 1,600 processed units per hour.
  • Resolved complex issues related to incoming freight and conducted investigations into customers accounts to ensure compliance with company policy.

Education

High School Diploma -

Hunter Huss High School
2017

Skills

  • Risk Assessment
  • Fraud Detection and Prevention
  • Case Management
  • Regulatory Compliance
  • Data Analytics
  • Problem Solving

Timeline

Financial Crimes Analyst

Truist Bank
11.2023 - Current

Senior Fraud Analyst

Varo Bank
02.2022 - 07.2023

Digital Banking Representative

Varo Bank
07.2021 - 02.2022

Operations Manager

06.2019 - 07.2021

High School Diploma -

Hunter Huss High School

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Keyasia Dawkins