Kevona Mcdougald
Charlotte
Summary
To obtain a position in the workforce to utilize my various job experiences, skills, and training.
Transaction Processing Associate with experience managing customer and client accounts. Accurately and securely processes client information. Assuages customer complaints and works independently to resolve disputes. many years of guaranteeing security of incoming and outgoing transactions.
Efficient Transaction Processing Associate known for high productivity and completing tasks with accuracy. Specialize in data entry, financial reporting, and customer transaction management. Excel in communication, adaptability, and problem-solving to enhance operational efficiency. Commitment to continuous improvement drives success in fast-paced environments.
Overview
11
11
years of professional experience
Work History
Transaction Processing Associate 5
Conduent
Charlotte
09.2023 - Current
- Processed high volumes of transactions accurately and efficiently.
- Reviewed and resolved discrepancies in transaction records.
- Collaborated with team members to streamline processing workflows.
- Utilized specialized software for data entry and tracking transactions.
- Maintained documentation for compliance and audit purposes.
- Assisted in training new employees on processing procedures.
- Communicated effectively with clients to address transaction inquiries.
- Entered data into the computer system accurately and efficiently.
- Responded promptly to customer inquiries about their accounts or services provided.
- Processed payments and deposits in a timely manner.
- Adjusted client account information and posted updated responses to guarantee customer satisfaction.
- Maintained confidentiality of customer information at all times.
- Performed quality assurance checks to verify accuracy of transactions before posting them to customers' accounts.
- Maintained accurate records of all transactions processed.
- Received, processed, and organized transactional documents and transmitted to clients.
- Handled and verified data received by automatic data extraction tools.
- Assisted with training new staff members on transaction processing procedures.
- Sorted and archived documents and files by form type to assess inventory of information.
Delivery
Amazon
01.2018 - 09.2023
- Driver
- Delivered packages
- Completed day-to-day duties accurately and efficiently.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Warehouse Associate
Amazon
Garner
07.2020 - 04.2022
- Receive and put away inventory
- Load boxes into trucks for shipment
- Troubleshoot problems
- Ensure product meets quality requirements
- Use scanners to read bar codes on products
Cargo Customer Service
Jetstream
Charlotte
01.2019 - 01.2022
- Trained and mentored new employees
- Made sure all data was put into the computer right and in a timely manner
- Ensure all products meets all requirements
- We called customers to let them know whether something was wrong with there account
Night Shift Supervisor
Sheetz
Smithfield
04.2015 - 10.2018
- Drive store performance by delegating tasks, and holding employees accountable for execution of operational and customer service standards
- Train and mentor employees in skill and behaviors necessary to deliver a consistent, positive customer experience, and provide feedback to the General Manager on employee performance
- Adhere to regulatory and compliance standards and resolving customer complaints in a timely manner
Education
Diploma -
North Johnston High School
Skills
- Leadership
- Dependable
- Detailed oriented
- MS Office and Excel
- Multitasking
- Data entry
- Transaction processing
- Document management
- Customer service
- Workflow optimization
- Problem solving
- Team collaboration
- Effective communication
- Training development
- Banking operations
- Excellent communication
- Customer engagement
Websites
Timeline
Transaction Processing Associate 5
Conduent
09.2023 - Current
Warehouse Associate
Amazon
07.2020 - 04.2022
Cargo Customer Service
Jetstream
01.2019 - 01.2022
Delivery
Amazon
01.2018 - 09.2023
Night Shift Supervisor
Sheetz
04.2015 - 10.2018
Diploma -
North Johnston High School