KEVIN WILKERSON

• Assisted in daily operations to ensure efficient food and beverage service delivery
• Provided customer assistance, enhancing guest satisfaction through attentive service
• Attended training sessions to develop knowledge of food safety regulations and standards
• Mentored team members, fostering professional growth opportunities through guidance and constructive feedback
• Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty
• Motivated staff to perform at peak efficiency and quality
• Participated in team meetings to discuss operational improvements and service quality enhancements
• Supported management with inventory tracking and supply ordering processes
• Helped maintain cleanliness and organization of dining areas and service stations
• Learned to operate point-of-sale systems for accurate order processing
• Collaborated with kitchen staff to coordinate timely meal preparation and presentation

• Managed guest check-in and check-out processes, ensuring smooth arrivals and departures
• Handled billing inquiries and resolved discrepancies, ensuring accuracy in financial transactions
• Maintained accurate records of guest information, payments, and reservations using hotel management software systems
• Resolved guest issues promptly, resulting in positive feedback and return visits
• Handled incoming calls professionally, directing inquiries to appropriate personnel as needed
• Mentored new hires on best practices at the front desk ensuring they were properly trained and equipped to excel in their roles
• Assisted guests with inquiries and special requests, enhancing overall customer experience
• Coordinated room assignments based on guest preferences, optimizing occupancy and satisfaction
• Processed reservations and cancellations efficiently using property management software

• Oversee operational systems and processes, while looking for opportunities of improvement

• Manage day to day business of operations while balancing other responsibilities

• Establish and maintain credible, professional relationships with clients, internal business lines, and

vendors

• Address operational concerns, issues and monitor overall customer satisfaction

• Recruit, hire, train, and coach staff on company’s policies & procedures

• Anticipate and track operational and tactical risks and provide strategic solutions

• Created and streamline an inventory management process

• Procure and facilitate all catering events

• Implement corporate and store promotions by utilizing marketing strategies

• Oversaw multiple restaurant locations

• Adhered to company standards and service levels to increase sales to minimize costs for food,

beverages, supplies, utility, and labor costs

• Ensured all financial reports, invoices and inventory were accurate

• Enforced sanitary practices for food handling, general cleanliness, and maintenance

of kitchen and dining areas

• Estimated food needs, placed orders with distributors, and scheduled deliveries for food and

supplies

• Trained and provided feedback for employees

• Completed performance reviews

• Obtained ServSafe certification and upheld ServSafe guidelines

• Oversaw scholarship programming and alumni engagement

• Increased career internship placement sites from 12 to 50+

• Through advocacy efforts able to increase paid internships from organization serving 30 youth yearly

to over 100

• Created curriculum, recruited youth, and facilitated after school youth leadership programming• Co-managed youth workforce development with the oversight of assistants, payroll and 50 paid

career internship sites for over 100 youth between the ages of 14-19 yearly

• Facilitated program sessions, fostering participation and engagement among diverse groups.
• Developed training materials to enhance participant understanding and retention of key concepts.
• Coordinated logistics for workshops, ensuring timely setup and resource availability.

• Assisted in all planning stages of implementation of program

• Promoted leadership while facilitating program developed by CDC for only 5 pilot cities

• Collaborated with vested partners to recruit middle school students

• Facilitated youth leadership & violence intervention prevention curriculum