Kevin Whitehead
Conetoe
Summary
Product Support Engineer with hands-on experience in engine systems, quality assurance, and cross-functional problem-solving within a manufacturing environment. Proven ability to troubleshoot technical issues, support production and repair operations, and collaborate across teams to improve product performance and customer outcomes. Strong background in CAD design, data-driven problem solving, and continuous improvement. Seeking to leverage technical expertise and customer-focused support skills in a Product Service Consultant role with Caterpillar.
Overview
3
3
years of professional experience
Work History
Product Support Engineer
Cummins Inc
Rocky Mount
12.2023 - Current
- Served as key technical resource for engine assembly, repair, and production teams, resolving product and process issues
- Collaborated with quality, supplier quality, and customer quality teams to identify root causes and implement corrective actions, enhancing product reliability
- Design and modify components using PTC Creo 3D CAD to improve product functionality and serviceability
- Create and manage engineering releases for new and existing products, ensuring accuracy and timely implementation
- Supported troubleshooting and repair of engines on production floor, reducing downtime and enhancing build quality
- Contribute to continuous improvement initiatives focused on quality, performance, and operational efficiency
- Develop manufacturing and engineering assemblies to support new product introduction and process improvements
Quality Inspector (3rd Shift)
Cummins Inc
Rocky Mount
11.2022 - 12.2023
- Performed detailed inspections to ensure compliance with engineering and quality standards
- Identified, documented, and escalated production and field-related issues impacting product quality
- Applied structured problem-solving methods (7-Step Process) to support root cause analysis and corrective actions
- Collaborated with cross-functional teams to improve processes and reduce defects
Education
Bachelor of Music - Therapy
East Carolina University / Pitt Community College
Greenville, NCHigh School Diploma -
The Ogburn School
Fernandina Beach, FLSkills
- PTC Creo (3D CAD)
- Engine Systems & Mechanical Troubleshooting
- Quality Systems & Root Cause Analysis
- Microsoft Office Suite
- Python
- Oracle
- CMES
- IMS
- Data Collection & Process Analysis
- Cross-functional collaboration
- Process improvement
- Engineering releases
References
Available upon request
Professional Development
- IBM Cybersecurity Certification, 11/01/26
- JavaScript Certification, 01/01/27
Timeline
Product Support Engineer
Cummins Inc
12.2023 - Current
Quality Inspector (3rd Shift)
Cummins Inc
11.2022 - 12.2023
Bachelor of Music - Therapy
East Carolina University / Pitt Community College
High School Diploma -
The Ogburn School