KEVIN TAYLOR

• Led the installation and configuration of hardware and software for client rollouts, with a primary focus on Epic and Imprivata Systems.
• Assisted in the development of system policies, processes, and procedures for deploying new technology solutions.
• Provided technical support for hardware and software issues related to workstations and servers.

• Collaborated with team members to troubleshoot technical issues efficiently.

• Provided IT support at High Point University and CampusWorks, resolving user issues efficiently.
Utilized ServiceNow, Active Directory, and Azure to manage and troubleshoot technical problems.
• Conducted hardware repairs on scanners, printers, laptops, and desktops, ensuring minimal
downtime.
• Supported end users with Tier 1 and Tier 2 technical assistance, enhancing user satisfaction.
• Contributed to a streamlined IT environment, resulting in measurable improvements in service delivery

• Handled diverse end-user technical support needs, including system access, device setup, and troubleshooting.
  Managed MacBook updates and repairs, ensuring seamless operations for over 200 employees.
  • Collaborated with staff to maintain peripheral devices, improving system reliability.
  • Diagnosed tech issues, and implemented solutions to minimize downtime.
  Provided on-site support, contributing to efficient IT service delivery.

• Installed and configured smart home security systems, enhancing safety for over 500 homes.
• Set up and optimized smart thermostats and lighting, improving energy efficiency significantly.
• Implemented environmental monitoring devices, ensuring comprehensive home safety.
Configured central hubs for seamless smart device integration, boosting user convenience.
• Established smart access systems, enhancing home security, and access control.